The Ritz-Carlton, Grand Cayman

This was by far our MOST favorite island and vacation yet! The service was impeccable and the people were all so friendly! The beach was gorgeous with silky sand and crystal clear water. The restaurants were out of this world! Shout out to Daniel and Stefano!! Great personalities and so helpful and friendly! Diana our server at Taikyn was the best!!!! We will definitely be back SOONER than later! Keep up the incredible work! We loved staying at the Ritz! A most memorable and relaxing vacation in the books!

From start to finish, our stay at The Ritz-Carlton in the Cayman Islands was exceptional. The service was truly world-class — every staff member we interacted with was professional, warm, and incredibly accommodating. Whether we had a special request, needed an adjustment to our room, or just asked for extra towels, everything was taken care of promptly and without hesitation. They have a ton of activities for the kids, and ice cream, popsicles, frozen fruits, and more for kids at the pool or beach. They have kid movie nights too. The food across the resort was absolutely top tier — from breakfast to dinner, every dish was fresh, beautifully prepared, and bursting with flavor. Service at the pool and beach was unbelievably fast — we ordered food and drinks multiple times and everything was delivered within 15 minutes, sometimes even faster. Our room was spotless and well-maintained throughout our stay. Housekeeping did an incredible job and everything felt pristine. On top of all that, the resort included tons of complimentary beach activities, which made our time on the water even more enjoyable and memorable. Every single request we had was fulfilled quickly and with a smile. It’s clear the staff is trained to go above and beyond to make guests feel welcome and cared for. We felt like royalty every day of our stay. We will definitely be coming back — this was one of the best resort experiences we’ve ever had.

I am deeply disappointed with my recent experience attempting to book a stay at The Ritz-Carlton. Despite planning to spend $1,300 for a single night, my requests for assistance and communication were completely ignored. I tried to make a formal payment over the phone and even visited the Ritz-Carlton in Miami to see if they could assist by contacting their counterparts in the Cayman Islands. I was told they couldn't help and that the concierge at the Cayman Islands location never responded to any of my messages. Now, $1,300 has been taken from my account without me ever staying there. Ironically, I ended up staying 15 days at another five-star hotel, which was more accommodating and cost less. I sincerely hope The Ritz-Carlton will address these issues and improve their communication and customer service in the future.

One of our must do's when we have guests visiting Cayman. We go into the hotel bar and have Gin & Tonics . Amazing with elderflower ! Humus is really good as well plus the cuban sandwiches .

I was a solo traveler over the Christmas holidays. From the moment I arrived I was questioned why I was there alone. And throughout my stay there almost every day the staff made comments about it. The room was lovely and the beach was very pretty. The sunsets were gorgeous. After being questioned every day for a week why I was by myself, I requested to speak with the manager of the hotel. She was very nice and I had a good conversation with her and gave her some feedback about how it made me feel. I would not recommend this hotel for solo travelers. Especially over the holidays. The holidays can be difficult for people for a variety of reasons and being questioned every day with comments like, why are you traveling alone? Oh you’re here by yourself, you’re so brave, and why are you by yourself? It made me feel terrible. The holidays are difficult time for me and the constant reminder that I was by myself made me want to leave early. The overall experience was disappointing and I would not return to the Ritz Carlton Grand Cayman again.