Casa Florida Hotel & Spa

I recently visited this hotel for a day package, and my experience was not good. The swimming pools were a highlight, with separate areas for adults and children, which was a nice touch. The food was also good. However, the overall atmosphere left much to be desired. One of the biggest disappointments was the lack of activities. The game room was poorly equipped and very limited. To make things worse, when I asked the receptionist for the key to access the games, she acted as though we were disturbing her, which was very unwelcoming. With little to do other than swimming, we ended up leaving earlier than planned. While this place might work if you're just looking for a pool day, don't expect engaging activities or warm hospitality. It needs to be improved.

Terrible day experience....first on the arrival I had to wait a lot at the reception. The woman working at the reception was very rude. So much arrogance....she was talking to me as if I was disturbing her. Dude..it's ur job to greet and welcome clients.. what's wrong in doing just a nice guesture...u should train your staffs. I book my spa treatment 2 weeks ago. It was at 1hr. Nobody came to fetch me for the spa I kept on waiting. So insulting. On top of that I went to ask at the reception the lady seems that she is not concerned about it. The food was terrible and cold. Even the snacks I order at the restaurant were not worth eating it. Improve ur quality dube.

Very nice stay at Casa Florida , we were 2 adults , 1 teen and 3 kids , Positive points : The room very nice and clean. A lots of activities to do. The Staffs very kind and caring. Nice Breakfast. Lunch tasty. Points to work on: Safe to be change , batteries hold by a tape not professional. Activities Equipment needs to be change . Dinner needs more effort, cold and not so tasty . Lack of animation. Overall a nice stay , the kids enjoyed the pool and the activities , with just some changes Casa Florida can be the best 2 Stars hotel in Mauritius ,thanks to the team , Housekeeping ladies so smiling and kind as well as the Restaurant team , special mention to Jean the cook , we ordered some samoussa after the closing time and still he prepared it for us . We will definitely come back soon.

As a regular customer I'm puzzled and sorry to update my review of this establishment in the negative. The place has many weak spots, but all in all is decent accommodation for (completely) unpretentious holiday makers with a nice disposition and some patience. I always referred to the manager Clement for my bookings and payments, but he suddenly stopped replying to my messages without giving me the opportunity to review the bill before paying for the very last bit of our staying (their bills have a very different format from what I'm used to). I handled the payment myself, shortly before leaving, only to be accused of skipping the bill (with my wife and our 4 year old with me, who would do that?) To this day the manager has not replied to several attempts to clarify or even to a friendly greeting message from our son. Their slogan is “come as a customer leave as a friend,” I'm not sure that is how they really feel, and I'm sure that is not how you deal with customers or friends.