Guest User
May 31, 2025
The check in procedure at the Veranda Grand Baie Hotel was efficient and we felt very welcomed to this charming establishment. We were celebrating our 30th wedding anniversary and this seemed the perfect place for it. We were exhausted after our journey and after a brief exploration of our immediate vicinity, retired to our room. We had booked an apartment, which was spacious, and had the added advantage of a kitchenette. At 11.30pm we were woken up by painful bites and intense itching. We checked on the bed and were horrified to see many insects crawling on the sheets . We immediately contacted the duty manager, who noted the same. There was no option, but to relocate to another room. The next 2 rooms we viewed were filthy, with hair , dirt and dust on the bedding. It was past midnight and we were exhausted, had incessant itching and were frustrated. They changed the bedding in the third room and our luggage was moved in. The next morning, we were introduced to the operational manager, Mr Ludovic. He was a very polite and respectful gentleman. He apologised for the distress that we were exposed to. He also stated that we will not be charged for the initial night stay and for the upgrade to the replacement room. This was supposed to be a dream celebration for us, but had commenced with a nightmare. This was my 10th visit to Mauritius, and this stay was disappointing.