Anonymous User
March 2, 2024
It could be a perfect hotel: nice and clean room and close to public transport to the city and bus and train stations.
However, this customer (66) was treated like a naughty child. Ask for breakfast options upon check-in. E14 buffet or less and cheaper in the cafeteria. The next morning breakfast turned out to be E16. Asked for an explanation: E 14 turned out to be at reception when booking. So to reception. The gentleman on duty said that E14 was only if I indicated so at check-in. But I knew that, I had heard that the day before, he continued accusingly. Not in accordance with the truth, not polite and not customer friendly. I don't want to be called a liar. So I had breakfast once for E 16 and then on occasions outside the hotel, where I was appreciated as a customer. The staff is friendly (although their command of English is very limited), behavior such as the above must therefore be due to management policy, which does not focus on the customer experience.
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