Apartamentos Koala Garden THe Home Collection

We went to this hotel November 2024. It was quite far out of maspalomas not walkable. We had our mum with us who had a wheelchair we had to get a taxi down which was fine but not ideal. Good points rooms were nice and cleaned daily. Food wasn’t the best it was very hit and miss. Breakfasts were the best. The Italian restaurant was a godsend we went there 4 times. Pool area ok. Drinks nice and snacks good.

This is the journey with family party of 15 for 1 week 19/01 to 26/01 I posted last years review recently I thought it was already posted.So this is JAN 2025 review .As the wife and I stayed here last MAY had hoped it would be improved . The check-in was easy rooms good/ pool great / great for kids HOTEL great except for the HOT food in Restaurant which I would say was poorer than last year was So Bad that after 2nd night we only used it for Tea ,Toast AND FRUIT JUICE AT BREAKFAST which on the Saturday they fitted a new fruit juice machine which now is very weak in flavour .We all ate out every other night of our break . The only saving grace was that the snack bar was good for Lunch.Not using Restaurant was brought to a head when the Chef was using the same utensils for Cooking /Serving Meat AND Fish raised this with a senior Chef and JET 2 Rep .The hot food is served below Min Hot Holding Temp which risks Food Poisoning also No Food Allergy Advise shown /Ice Cream Freezer is still the same as last year Ice Cream goes to milk very quickly . IF FOOD STANDARDS WOULD IMPROVE this would be a Very Good Hotel but until this happens would not consider returning.The Manager I spoke last year to was in the Hotel when we were departing for the Airport .The new snack bar is a massive improvement from last year and was great for Lunch.

Aiming to be objective here, please note if you are looking for a quiet room you really must request in advance as many rooms are over the entertainment area and the noise impacts significantly on your holiday. Much to be applauded here : Staff are exceptional. Rooms are superb. Open Spaces immaculate Food is very good and varied Cleanliness : everywhere is immaculate. The only negative is the entertainment i thought was dismal. For a 4 star hotel it was not varied and bingo and karaoke is poor. It is hard to be negative however as we paid nowhere near top dollar for this holiday and overall it was excellent value for money. Well Done all concerned.

Can't fault the cleanliness of the hotel but definitely not a 4 star. The food is mediocre. Cold, bland and much the same every day and unfortunately because it's 3 miles away from the main resort area there's no restaurants close by. Reception staff are lovely and entertainment team but other staff aren't friendly to British people (many other families have said this) All in all is rate this a 3 star Stayed in Livvo before and other hotels are better

The hotel is a great place to go too,people moaning about the food must be very very picky as food is fine. The staff are lovely from reception to entertainment. It's a great complex with lots of stuff to do. Everywhere you want to go is 7 euro in a cab if you want to go out. Holiday world is a 3-5 min walk which is good for a bit of fun.