Guest User
March 21, 2025
The hotel is excellent, but BE CAREFUL. The Gramado Parks Group trains its employees to take your $$$ at any cost, without mercy. If you are not careful, they will even do the wrong things to get your money. For example: when you finished checking out, they wanted to charge you a fee, which was not the tourist tax. According to the attendant, it was a tax (ISS). When I questioned her and confronted her about the legality of this, she informed me that it was not a tax, but a service fee of 10% on top of the daily rate. According to her, it was a fee that would go to the maid, the receptionist, the bartender, etc. In other words, this is absolutely absurd! The hotel is excellent, but be alert to any movement of the employees and remember: THERE IS NO FREE LUNCH. Be suspicious of anything they offer you as "free" - it will end up being expensive in the end.
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