Hampton Inn & Suites Grafton

We stumbled onto this hotel. We are Hilton Diamond club members and were looking for a quick bathroom break and advice for activities in the area. The first person we saw was Luke, manning the front desk. With a welcoming smile he greeted us like old friends. We made it clear we were headed north for a planned event and would not be staying at this hotel. Luke offered several suggestions for activities and, as always the company man, suggested that we come back to his hotel later to stay. We tried a few days later, but the hotel was filled to capacity and we had to find other accommodations. But, as we drove through the area we stopped once again to see Luke. And once again, Luke greeted us with the warmest welcoming smile and more suggestions for activities in the area. Luke was spot on with his suggestions and was the perfect face for Hampton Inn. Hats off to this wonderful Hampton Inn representative!

No towels, no toilet paper, and started with a long wait to just get checked in. It was just horrible from the start. Only 2 in front of us to check in, took over 30 minutes. Then we get to our room, no towels, I had to go to front desk to get them. Then on our second night they didn't replace the towels, and we ran out of toilet paper! We called the front desk, no apologies, just "ok". Waited 30 minutes, nothing. So we called again, they said we were on the service schedule, and rudely said they'd get to us. We said we at least need toilet paper now, so they brought that and just shoved it in our face at the door and walked away. Never had this rude of treatment.

I love the microwave and the refrigerator for convenience of the guest

Clean and well kept! Best hotel stay in quite awhile.

The customer service by the front desk staff was disappointing. I got food poisoning and ended up needing to extend my stay. I was treated as if this was an inconvenience to the staff and responded to with disrespect. Even upon checking out, I was reminded that "they" had to switch a guest to another room because I had to stay. It was a Sunday night and the hotel lot was empty. Will definitely visit Grafton/Cedarburg again but will not be staying here.

Good breakfast, ugly decor It looks like the former Hampton got a glow up but the new decor is spartan and everything is grey. Im not a fan of the new decor however this hotel finally has multiple hooks in the bathroom to hang your used towels and two outlets at the vanity. Breakfast selections were also greatly improved. Be sure and request a room on the parking lot side of the building. Rooms on the hiway side are terribly noisy due to traffic.