Hotels near Wasserfall am Herzberger Teich, Goslar

Fenomenal customer service! We were beaching in Goslar unexpectedly at 2:00 p.m. The night porter was so super nice, that's already extraordinary. And it went on the same way in the day. We are extremely enthusiastic with service and customer friendliness. The hotel itself is very central. The rooms are large and clean. We have super sleep. If it is going to be switched back to Goslar - whether planned or unexpected - we will be happy to visit the Lower Saxon Court at any time.

We arrived yesterday, and the hotel has met and exceeded our expectations. First, the staff are amazing. Polite, freindly, well informed and good English. We were given a map and shown the best routes to various sites. The recommended restaurant was excellent amd am experience in itself. 5 stars to all! Secondly, the room met our needs perfectly, with a bedroom on the upper level and the sofa bed set up and ready for the second sleeper. The beds, pilliw and linens were very comfy. The balcony with table and chairs was an added bonus. Thirdly, the elegant and modern bathroom was top notch, from the toilet paper to the makeup mirror. The shower had good pressure, enough hot water and plenty of towels, I am now enjoying a very, very delicious latte and juice on the sunny terrace, as I decide on the breakfast choices from the buffet. Highly recommended and very glad we are booked for a second night!

The hotel is located away from all the hustle and bustle in a residential area. It takes about 20 minutes to walk to the market square. We didn't expect that and at first thought the address was wrong. First of all, we were pleasantly surprised that there is a sufficiently large parking lot at the hotel. The welcome was warm, everything was prepared. The next surprise was that the spa area was open. There's a sauna, a steam room, and a surprisingly large pool. It's not an Olympic pool, of course, but it's pleasantly large and nicely done for a hotel. The room wasn't very large, but was perfectly adequate for our purposes. Due to the location of the hotel away from tourism, the night was pleasantly quiet. Even the construction work we feared could not be heard. Apparently some rooms are being renovated. Only a barking dog in one of the rooms was not so great. As a tourist you don't necessarily have to get up at 6:00 in the morning. The breakfast wasn't lavish, but perfectly adequate. Everything seemed fresh and tasted good. The staff constantly made sure that everything was still available at the buffet at 9:00 a.m. Check-out went smoothly, everything was prepared again. All in all we were pleasantly surprised and will definitely be back.

Das Hotel liegt zentral an der Fußgängerzone und dem Kurpark. Unser Balkonzimmer mit Blick in den Park war modern eingerichtet und sehr sauber. Die Betten sind auch bequem. Das Bad ist relativ klein, hat aber genügend Ablagefläche. In der Dusche ist es ein wenig beengt. Der Parkplatz am Haus ist kostenlos. Das Flüsschen ”Radau” fließt direkt am Haus vorbei und macht seinem Namen alle Ehre. Wer gerne bei geöffnetem Fenster schläft ... Das super vielfältige Frühstück ist ausgezeichnet. Das Personal ist sehr freundlich und aufmerksam. Wir kommen gerne wieder !

We stayed here as part of a group. The hotel was very busy with both regional and international companies. We were amazed by the size of the dining room which was expanded nightly via adjoining room partitions to accommodate the masses. Our room was large and comfy with a built-in luggage rack and plenty closet space. What is certainly weird, and maybe this is a German thing, but my husband loved the instant cappuccino packs provided in the room, but these were never refilled. In fact, our mugs were left dirty and we had to wash them ourselves. No milk or creamer are provided, so you've got to take a little jug from the restaurant. No coffee or tea supplies were refilled during our time. Others in our group had the same experience. The front office service was hit or miss and generally I found them more engrossed in their tasks like balancing their floats than to attend to customers'. A front office agent should be forward facing I feel at all times, as otherwise you're looking at the staff from the side and trying to get their attention. The buffet was quite good as we enjoyed breakfasts and lunches daily. I wish the fish was done in different styles but I liked the variety nightly for dinner and lots of vegetable options. The dessert could have been was more innovative than mousse, mousse and mousse in different flavours with icecream. Some bread pudding, proper cake, a trifle or creme caramel, meringue, etc. would have been welcomed, especially by the international guests. I mean even German desserts like Apple strudel, Lebkuchen, Plum cake or other regional sweet would have been nice. Location is halfway between the railway station and the center of town and the little red land train to the castle starts & stops just behind the hotel so this is very ideal. We enjoyed the bar in the evenings. The bartender Salvatore was a delightful character; friendly and efficient despite not speaking a word of English. We would definitely stay here on a future trip.

Excellent hotel ideally located on the central market square, of which we had great views from our spacious junior suite (it can be a bit noisy when they are setting things up outside early morning). Breakfasts are fabulous, with a particularly good selection of mueslis and cheeses, and a large slab of creamy butter tabled each morning. Coffee arrives instantly at your table, and service is speedy and efficient. We dined twice in the hotel's restaurant in the evening, and found it to be high quality, with interesting local produce (pott-suss was really tasty) and, slightly surprisingly, very good German red wine. Barman Andy was one of the best we've encountered - fast, lively and friendly, with a good menory for previous choices, and the ability to produce great cocktails, whether on the menu or not. Most of the staff spoke good English, which took the stress away from relying on my schoolboy German. Only criticism is that we'd have appreciated a bit of help getting our luggage to our room , as it was a long way from reception and involved corridor steps (though there is a lift fortunately). Wernigerode is a good base for the Harz region: we managed to ascend der Brocken (one of us actually walking!), rode the Brockenbahn and the Bimmelbahn, and took a trouble-free bus ride to Quedlinburg, a World Heritage site which is well worth a visit.