Henna Hotel

The rooftop is really the best place to take photos! ! ! ! ! The hot air balloon in the morning is beautiful and unforgettable Life journey unlocked 🔓 Dreams fulfilled♥️ The room is small but fully equipped! ! ! ! ! 

Super bad experience! We used it to escape from the hotel! The hotel itself has nice facilities and views, but we purchased a terrace breakfast (€100 for 2 people) through the Trip.com platform before checking in. Later we decided to cancel it and submitted a cancellation request in the Trip.com chat interface. The hotel never responded, and the front desk staff did not reconfirm the reservation when we checked in, so we thought the cancellation was effective and we did not use this service at all. When checking out, the hotel insisted on payment with a very bad attitude and was completely unacceptable to communication and explanation. While we were explaining our position rationally to the counter staff, other employees were laughing at us, showing disdainful expressions, and even laughing contemptuously. We were shocked and disappointed by this way of handling the matter and their attitude. Trip.com's records show that we did send a cancellation message, but the hotel completely denied it and put the blame entirely on the traveler. This experience is sad, and serves as a reminder for future travelers: Always request a written cancellation response for added items and keep a record of all conversations. Such service and attitude are totally inconsistent with their self-proclaimed high quality standards. ⸻ The hotel has decent facilities and a nice view, but we had a very disappointing and upsetting experience due to a mishandled rooftop breakfast add-on (€100 for 2 people). We booked it through Trip.com and later canceled it via the in-app chat. We never received any reply. Upon arrival, the front desk did not mention the breakfast booking at all, and we assumed the cancellation was successful. We did not use the service, nor was it ever discussed again until checkout. At checkout, the hotel aggressively insisted we pay for it, refused to acknowledge our cancellation, and completely dismissed our explanation. While we were calmly explaining our position to the staff, other employees nearby laughed at us and mocked us with disrespectful expressions. It was humiliating and deeply disappointing. Trip.com’s chat history clearly shows we attempted to cancel in good faith, but the hotel refused to take any responsibility. We strongly urge future travelers to get written confirmation for all add-on cancellations and document everything. The level of service and unprofessional behavior we experienced is far below acceptable standards.

Although the hotel is quite old, the room is clean, the staff is quite good, breakfast has a very good view, the balcony is by the sea and it is near the tourist attraction Alanya castle.