Uğur Utku U
April 28, 2024
I made a reservation and made the payment 2 weeks before the holiday to stay at this hotel. Then a few days before the date I was going to stay, I asked for the current price and said that I was thinking of staying one more night. However, although I paid for the room, they forgot to add it to the system, but I guess they sold it to another customer who was going to stay more nights. In other words, the hotel I paid for in advance said that they made a mistake but there was no availability. So why did I pay for it then? When I called, they deceived me with all sorts of lies, saying that it was our other hotel etc. Of course, when I didn't accept, they confessed. Then, they made me pay the difference for the day I was going to stay an extra night and directed me to another hotel, saying that it was a better hotel than ours. What if a business directed me to another hotel and said that it was better than ours? For this reason, it is not a preferred hotel. So if I hadn't looked for coincidences, I would have stayed on the street when I went.
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