Anonymous User
July 25, 2024
When making the reservation, I entered the page and the date jumped. I didn't notice it. After paying, I immediately found out that it was one day earlier than the date I wanted to book. Other itineraries were already booked and there was no way to change it. I immediately contacted Ctrip customer service to help communicate with the boss if it was possible. The boss helped me postpone my check-in for one day or canceled my reservation and made a new reservation. The boss refused and was completely unable to communicate... nearly 1,000 yuan was wasted.
Fortunately, I bought a cancellation insurance when I made the reservation. When I returned to China, the insurance paid 90% of the compensation. Anyway, I would like to remind everyone to be optimistic about the date when making a reservation. It would be a big headache if this happens.
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