papayanana
January 17, 2025
The room is spacious and clean, the bed is very comfortable, and the service from the guys at the front desk and restaurant are very warm and thoughtful. There was a small problem when we checked in on the first day. The guy at the front desk said that they failed to receive the payment from the website for our reservation. I believe this was his first time, so he suggested that we communicate with the booking website first. If you really can't pay for a hotel room through the website, you can apply for a refund with the website and pay offline. But they let us check in first, saying there was no rush and we could settle it within a few days. After calling Ctrip, Ctrip coordinated very well and everything went smoothly. Thank you very much for Ctrip's quick processing and the hotel's active cooperation, as well as the enthusiastic service!
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