Helderberg Guesthouse

Room Features: A few guests appreciated the spacious and well-equipped rooms, particularly the availability of a ceiling fan, sufficient storage space, and a balcony offering scenic views. The decor was noted as modern and appealing by some visitors.

On arrival we were met by a young lady who could not be bothered to speak to us only beckoned us to our rooms which were dirty and not very well equipped. The bed linen was very off white and pillows stained with black marks. There was no milk in the rooms for coffee and the wifi was supposed to work everywhere but it was not very good at all. There were cobwebs around the windows and doors and outside furniture, looked like this place had not been cleaned in months and there was an open kitchen bin full of stinking rubbish alongside the sitting area. The lady had already left and said she will be back in the morning. She came in and started cooking breakfast, not even asking what we would like and when my sister told her shes vegetarian she just looked away and didnt respond. Either shes downright rude or does not understand english but either way its not good enough to treat your guests like this. When she served breakfast she went outside on her phone, smoking and shut the door. We had to ask for more coffee as she didnt want to speak at all it seemed like too much trouble for her. On leaving she just held her hand out for the keys and walked off. What a terrible place I would NEVER stay here again and it cost us more than some of the other perfect guesthouses.. a total waste of hard earned money.