Nabu Mountain Su (Sanjiebei Branch, Shaolin Scenic Area, Lushan)

friendly and helpful owner

The amenities of the accommodation was unsuitable for occupancy based on the following experiences. 1. Heater was not operational and when temperature plunged to sub-zero, host did not provide any viable solution. 2. host insist his heater was working as operational lights was seen and advised on switching it for a longer period of time. It was a futile action as temperature in room hovers between 0-1 degree Celsius. 3. despite requesting for keys to keep rooms locked while we go for daily travels, host ignored request. We had to leave rooms unlocked with security compromised. 4. bathing amenities was hugely lacking as disposable towels was provided instead. Without proper towels, it was not possible for guest to keep warm after showers. This compounded to the effect of cold as heater in room was not working. 5. when we first arrived, host requested that we cancel the rooms we booked on trip.com and reapply for 2 rooms which carry higher charges. Reason given was that they do not have the cheaper rooms we booked for. This was unethical. 6. the toilets’ stench was unbearable as the sewage was not functional. The flushing system was not working.