Gomersal Park Hotel & Spa

Staff were lovely, helpful and the service was great. However, we were late being given our room as they were behind on the cleaning. Wouldn't usually be an issue but we just needed to check-in, drop off our bags and go. Staff did try to make the room ready asap which was great. Room was ok, a little tired, needing some updating/fixing up as it was missing a toilet roll holder and the wallpaper was peeling by the window but otherwise it was nice. Some of the hallways were a little smelly for some reason, there are plug-in's to try and cover this but they didn't seem to do much. Didn't have any food so I can't comment

This review is just for afternoon tea. We attended on a Groupon deal. On the Groupon website it states `warm, freshly baked scones'. They were cold, small store bought scones. It states `served with a selection of homemade preserves'. Each person was given one, very tiny plastic container of see through jam, to try and spread it between 2 scones. You can buy these in Bargain Madness, you just peel back the small piece of plastic. It states `indulgent clotted cream'. There wasn't any. No butter either. It states ` a delightful assortment of finely crafted pastries and cakes, each showcasing a blend of flavours and elegance'. Blimey, this could not be further from the truth. Each person received 2 small pieces of sponge squares. The photos that are showcased on Groupon in no way represents what you actually get. There was only one member of staff serving, a very nice young lady who I am sure did her best. They were 5 tables occupied. However we were always trying to get her attention for either some knives so we could cut the scones, asked for some cream, some more milk because the jug was only half full, some hot water for the tea pot etc. There was a table of four nearby who also asked her for some cream, then 20 minutes later said they were still waiting it. I'm afraid there was no attentive service at all. Another table of 2 ladies asked her for a pot of hot water twice. These should be just basics. After we had finished we were waiting to catch her attention again to ask for a small box to take the 2 sponge squares home and she was no where to be seen. We waited and waited. I stood up to walk around to see if I could see her and she was near the kitchen, lent over a table on her mobile. She was very nice and I am not saying it was her fault. It is down to training, experience and lack of management over seeing things. I think she needs assistance and leaving it all for one person to do everything isn't fair to them, or the customers. Finishing on a positive note, the tea pot was large so it was plentiful and the finger sandwiches tasted fresh (3 fingers each). They consisted of ham, egg mayonnaise and cream cheese and cucumber.

Booked this as a birthday treat for my mum who is full time carer for my dad who has vascular dementia. Me and my sister arranged the date so we could take time off of work, my sister was taking mum to the spa and I arranged to look after dad. I was extremely upset to get a phone call from my sister to state upon arrival the venue stated spaseekers had not booked the spa day! I contacted spa seekers several times but was only spoken to or acknowledged when I used the online chat. Spa seekers blamed the spa Gomersal Hotel. I spoke to the hotel who admitted they were partly to blame and offered a bottle of Prosecco as an apology. This was not great but decided to accept this. Both knew I was having spinal surgery the next day and that I would not be able to look after dad for a while. They stated they would send an email and I could rebook when I was well enough. I never received an email, only an email to state my booking was cancelled from spa seekers. Again I questioned this and when I did received a refund. I would not recommend or use spaseekers again or Gomersal hotel spa again. I am furious when I should be recovering and mum should have had her special day!!!

Had Afternoon Tea in the restaurant, it was absolutely lovely. As vegetarians we enjoyed a very nice selection of sandwiches and the rest of the tea was delicious. Gracie Ann our waitress was cheerful and kind despite being very busy. We will certainly repeat the experience.

Gracieanne was fantastic her hospitality in the restaurant was amazing. She was was very accommodating. And made me and my partner feel very relaxed. The breakfast was great. The room was comfortable and warm. We arrived early morning due to a flight. And the hotel staff over night porter was friendly

Staff were lovely. Breakfast was fine. But the place needs a serious overhaul. It was like stepping back 30 years in time. My partner said it was like staying at the Crossroads Motel. Poor decor, creaking floors, terrible sound proofing (I could hear every time the people above us went to the loo). Terrible shower over a bath like you might have at home in the 1980’s. Stingey coffee & tea. Just breakfast tea not a hint of anything different. No USB chargers. Metal key. I had an executive room which wasn’t cheap but there was nothing executive about it. The hotel has EV chargers. They didn’t work. Not terrible, just very disappointing.