SH Dolce Mare- All Inclusive- Free Beach & Beach Bar

⭐☆☆☆☆ Huge disappointment – not even worth 1 star Our stay at SH Dolce Mare in Varna was one of the worst hotel experiences we’ve ever had. – The elevators barely work, which is a nightmare in a multi-story hotel. – Food is poor – besides breakfast and dinner, there’s basically nothing to eat. Snacks consist of just 3 biscuits and 2 croissants. – The beach bar is a complete joke: they offer ONLY warm bottled water, the cheapest powdered juice, and awful beer that tastes watered down. That’s it. No snacks, no decent drinks. – Food at the beach is only available for an extra cost, and after 5:00 PM you can’t get anything. – Sunbeds are far too few for the number of guests – unless you wake up at 5 AM, you won’t get one, neither by the pool nor on the beach. – No towels are provided for the pool or the beach, which is unacceptable for a so-called resort. – The beach is NOT 300 meters away as advertised – it’s over 1 kilometer in reality. Completely misleading. – The hotel is dirty, the drinks are of the lowest possible quality, and the pool water smells terrible. Everything about this place feels like a money grab, offering as little as possible while overpromising in their descriptions. ❌ I absolutely do NOT recommend this hotel. Avoid it if you care about your money, time, and vacation.

let's start with the positive... reception staff and reception manager were really lovely and tried helping our situations. the bar staff were friendly and pleasant especially Nicolay! entertainment staff for the children and pool activities were amazing especially Yani. and honestly the food was really good! plenty of choice, very varied.and one of the chefs/servers Raynier ( blonde lady ) was soooo friendly. rooms were renovated well with good AC. now for the negatives.... I honestly believe ( and after talking to a few people ) this refurb was rushed!! 1) No AC in the restaurant for 6 days, we were dripping of sweat and couldn't eat. 2) the restaurant manager had a real anger problem and shouted in my face for wanting to take my food to the room as it was the only cool place! he actually made me cry. 3) No air con in bar either, and apparently there isn't any ?? really uncomfortable to sit there at night. 4) I don't even know where to start with the pool areas...like something from the 1980s.. definitely not refurbished. dirty areas, pools look dirty and tired but the worst issue was the god awful stench of sewerage coming from all the drains around the pool. 5) The daiquiri bar by the quiet pool is absolutely dreadful! god knows how they made it look like that on the video 🤣 6) if you want to use the snack bar you need to walk up loads of steps and only a choice of 3 things and the staff don't understand you at all. 7) and the entertainment on the video is fake news! you have to go up a load of dark stairs and the animation team did some dancing for the children. 8) the toilet near the bars behind the gym was filthy. 9) the day before our last I asked for my usual drink ( aperol spritz ) and the bar manager was working this day! he is the angriest looking bloke I've ever seen. very unprofessional and actually shouted at me in front of everyone saying...NO you can not have this drink....you give me money!! the bar staff looked embarrassed. 10) this hotel has the potential to be better but unfortunately still has a long way to go! DO NOT go expecting this to be a 4* as it most certainly is not!!!