SH Dolce Mare- All Inclusive- Free Beach & Beach Bar

let's start with the positive... reception staff and reception manager were really lovely and tried helping our situations. the bar staff were friendly and pleasant especially Nicolay! entertainment staff for the children and pool activities were amazing especially Yani. and honestly the food was really good! plenty of choice, very varied.and one of the chefs/servers Raynier ( blonde lady ) was soooo friendly. rooms were renovated well with good AC. now for the negatives.... I honestly believe ( and after talking to a few people ) this refurb was rushed!! 1) No AC in the restaurant for 6 days, we were dripping of sweat and couldn't eat. 2) the restaurant manager had a real anger problem and shouted in my face for wanting to take my food to the room as it was the only cool place! he actually made me cry. 3) No air con in bar either, and apparently there isn't any ?? really uncomfortable to sit there at night. 4) I don't even know where to start with the pool areas...like something from the 1980s.. definitely not refurbished. dirty areas, pools look dirty and tired but the worst issue was the god awful stench of sewerage coming from all the drains around the pool. 5) The daiquiri bar by the quiet pool is absolutely dreadful! god knows how they made it look like that on the video 🤣 6) if you want to use the snack bar you need to walk up loads of steps and only a choice of 3 things and the staff don't understand you at all. 7) and the entertainment on the video is fake news! you have to go up a load of dark stairs and the animation team did some dancing for the children. 8) the toilet near the bars behind the gym was filthy. 9) the day before our last I asked for my usual drink ( aperol spritz ) and the bar manager was working this day! he is the angriest looking bloke I've ever seen. very unprofessional and actually shouted at me in front of everyone saying...NO you can not have this drink....you give me money!! the bar staff looked embarrassed. 10) this hotel has the potential to be better but unfortunately still has a long way to go! DO NOT go expecting this to be a 4* as it most certainly is not!!!

Way too many people. Staff can’t keep up. There’s not enough tables, forks, knives, glasses or spoons for people. So you’ll have to wait for a table. Towels either have spots or are dirty. They also don’t give you new toilet paper, you’ll have to ask for it. The pool isn’t very clean. There’s sand in it. There’s also broken glass on the stairs in the pool. The food is tasty. But I could’ve made the same by getting all the ingredients at the super market. There’s no signs on what you’re eating. Not very easy when you have allergies. The hotel room has been good. But they sometimes just don’t wanna clean it, even though you put the sign up, saying that you want the room cleaned. The service is nonexistent. Also a big shoutout to the bartender that didn’t want to make the correct drink and then didn’t want me to give me the correct one after messing up my order…

in hotels, this is a hellish mess..don't go there, get bacteria...I'm attaching pictures...especially the bathrooms are a disaster..... ..I'll show you what I was doing at night, looking for goons...like venepuncture on myself bed....evidence