Hotel Shipka

Worst holiday ever and I'm not a fussy traveller! Regretted wasting my money. A big group of loud obnoxious Bulgarian guests took over the pool area intimidating other guests and it was the management that lent them the speaker and encouraged them! They were then rude and unhelpful when I complained. There is nothing 4 star about this hotel. I've been in better 2 star hotels.

Me and my family had a stay booked in August at this hotel. I will be honest from the get go - the hotel claims to be a 4 Star place, but it's really just a high grade 3 star establishment, and I'm not saying it's a bad thing, but it is a bit misleading. The Hotel lacks in atmosphere and feel, but it's very nice and clean, no issues with hygiene. The staff is really-really nice, not everyone spoke good English, but communication is not impeded, and they were really helpful. I really hope their work is well appreciated and rewarded. The outside and indoors pools were really nice and clean as well, although the water was a bit cold at first, but still enjoyable. The poolside bar was really clean, and whenever there was a crowd there, the manager/owner would help out so everyone got what they wanted in due time. The rooms are a bit small, there's not a lot of space for your belongings, but if you plan on spending most of your time on the seaside or touring the city, then it won't bother you, like it didn't bother us. The cleaner ladies are sweet and really helpful, whenever we needed help, they were there for us. The all-inclusive food options were a bit limited, there were about 12 types each time they served food, including salads, meats, pasta, vegan food, french fries, soups, sometimes they would serve special dishes as well. The limitation on food variety is really acceptable though, so you don't have to worry about not having anything to eat. The only issue I can think of is that the food runs out quickly, so you might have to wait until they replenish the food that ran out. There are other amenities as well, but sadly I did not try them out, such as a pool table, football table, a sauna, and maybe others that don't come to mind. We had a little accident with one of the elevators, it got stuck right before it could rise to the second floor; but the engineers got us out quickly, and the staff did an amazing service recovery, so the overall experience was not damaged. Nice job guys. Overall, a really great experience, the Hotel serves as a great place to stay at if you plan to enjoy the city and the seaside.

Tourist service at a very high level. Regarding the balance between price and quality, quality is important at a very reasonable price. The staff is helpful with a smile and good reception. The furnishing of the room is excellent, presence of cold and hot water, regular cleaning, regular change of sheets. The canteen has a very rich and diversified menu with a rich presence of meat of all kinds, vegetables and fruits with all meals. The swimming pool and the bar have a high level of services.

I am staying in this hotel for the 3rd consecutive year, welcoming staff, varied and rich cuisine, parking guaranteed right in front of the hotel, indoor and outdoor swimming pool, children's pool, brand new sauna, gym, piano bar. Я зупиняюся в цьому готелі вже 3-й рік поспіль, привітний персонал, різноманітна і багата кухня, парковка прямо перед готелем, внутрішній і зовнішній басейн, дитячий басейн, новенька сауна, тренажерний зал, піано-бар.

We had a great time here although there was a few blips at first. The blips we had was when we arrived, our room bins hadn't been emptied, but were done so immediately after we informed reception. The cleaning of the rooms seems to be a bit erratic and we nearly ran out of toilet paper, but this was easily sorted by asking the cleaners for some. We thought the facilities were great ie the gym right opposite the dining room, and the sauna and steam room right opposite the swimming pool. Getting a sunbed was never a problem, the staff were generous with the drinks on the all- inclusive deal, and also very friendly. Generally the food is good, especially the fresh fruit, vegetables and the pork and lamb dishes, as well as the white cheese, pastries and rye bread at breakfast time. A nice final touch was when the management informed us we could keep our room till we wanted to leave as a complimentary gesture, which made a great difference. We'd definitely return.