SH Dolce Vita- All Inclusive - Free Aquapark & Beach & Beach Bar

Had really high hopes for this all inclusive holiday. I left somewhat disappointed though. From the beginning, we were met outside the hotel by one of the workers, who very pleasantly guided us to the reception for a check in. Check in was smooth, we were I formed how to locate our room, wi fi log in, info about possibility to book in Greek/Bulgarian themed dinner, advised of gym and spa service, advised of the shuttle bus. Given a sheet with information on lunched dinners breakfast. So all good. Room was spacious enough. Maim beds were decent and comfortable to sleep on. However we were with a child who slept on a sofa bed. Size was OK. But it felt like child was sleeping on bare wood it was impossible to sleep on it. Air conditioning worked well. Tv as well. Room allegedly was cleaned on a daily basis, unless you would leave a sign advising to not disturb. In the beginning I did not pat much attention if Room was cleaned or not, as beds were done and towels were changed. However after 3 or 4 days there was significant amount of sand across the floor from beach and I noticed that while towels were changed and beds done, floors were not hoovered of mopped. Unfortunately on that particular day it was not the male housekeeper who would usually attend to our room, so the next day i did not say a thing to the male house keeper as this was not his omission. There are 2 outdoor swimming pools, that might be not very child friendly due to them being quite deep. Both are 1.5 m depth. Not gradually getting deeper. We did not try the indoor pool nor gym nor spa's. The pool with water slides is really great for kids, except it was off for some reason in the middle of the day. Water is much colder than in the other outdoor pools. Beach- that is one of 2 massive disappointments. It is far. To walk to and from beach in heat is really demanding task especially with a kid. Shuttle has very limited spaces. Difficult to get on it. No respect from other hotel visitors and they do not care that you have waited there before them for the shuttle. Umbrellas and beach beds are limited and difficult to get one. You would think that all that can be disregarded due to a lovely sea bed and sea water. But here you get even more disappointed as it is full of horrible massive stones/ rocks that myself and my child hurt our feet on. Needles to say we did not return to that beach in the 9 days that we stayed. We resorted to paying extra money for a private beach that had no stones and was within a relatively short walk from the beach. By the way there is a beach bar in the Dolce vita's beach. But that is of no benefit to us. Food. That is another disappointment. It might be on if you are staying for 3-4 days only. And if you are able to be in the dining area spot on time when the door opens. If you are late- be ready to que for food, then que for table, them que foe a fork and knife. And be ready that you will not get to try then chicken wings that you see a sign of