Luna Beach Hotel - All Inclusive

Polecam bardzo pozytywnie mimo negatywnych opini mile sie zaskoczylam bedac w tym hotelu ... zalezy kto czego wymaga ,jedzenie pyszne ,nie spotkalam sie z rozczarowaniem w tym miejscu , sprzataczki codzien o ok9sprzataly pokoje zmienialy posciele ,odkurzaly ,myly wc , dawaly swieze reczniki, na zewnatrz to samo kazdy wiedzial co ma robic ,recepcja dyspozycyjna o kazdej porze dnia i nocy ,mega polecajka 😊

I liked everything very much, the staff is very good, answered all our questions, helped and explained. The food is very tasty, a large selection. The rooms are cleaned every day. There are two bars where you can get a drink. We will definitely come here next year.

We have been to this hotel three times. In principle, we were satisfied with the price-quality ratio. But this year, something went wrong. First, they removed the ice cream. They left one machine by the pool with a mini portion for which there was a huge queue. And this is only from 15-16.00. And once they gave it to us for dinner in the restaurant. When you go with 4 children, this is a significant minus, last year and the year before last, everything was fine with the ice cream. 2. We caught an intestinal infection (we were not the only ones) on our floor people were vomiting right in the corridor and it was not treated in any way. I smelled the chlorine only once already on the 5th day of my stay. The rest of the time, it all safely spread throughout the floor. An ambulance was called to the neighboring room because of the child's vomiting. 3. The rude attitude of the staff, not young but older. from the cleaning ladies to the man who hands out pancakes in the restaurant - the conflict with him happened because I took 4 pancakes instead of the 3 I was supposed to. When I said that I had 4 children, he just started making faces and yelling at me. In front of me, the administrator from the restaurant yelled at the visitors in a very rude manner. 4. A strong smell from the sewer. And in two different rooms. (We rented two rooms) The cleaning lady attacked us, saying that it was our fault. 5. This year, a stage was installed opposite the hotel, where concerts and karaoke are played until 10:30 pm. This stage does not belong to the hotel but to the resort - but it was very disturbing in the evenings. Pros: convenient and close location to the beach and the sea. Basically, delicious food. There is a place to relax if you arrive early or need to wait for a transfer.

Unfortunately, I have to rate this stay at this hotel as NOT RECOMMENDED. The stench from the bathroom permeated the entire room, including our clothes. After reporting the problem three times, no one bothered to do anything about it and resolve the issue. The hallways and lobby are not air-conditioned, making it impossible to sit there for a while. Unfortunately, with check-in at 12:00 and having arrived earlier, we were forced to eat in a "greenhouse." The food was very average and monotonous; after the first two days, we knew what the next day's menu would be. The entertainment was a complete disaster. For two minutes by the pool, the entertainers danced to the music themselves, and that was all there was to it. The staff, except for the ladies in the room service, acted as if they were working there as a punishment. There were tons of Russian guests who acted as if they owned the place. In short, a wasted week of vacation.