Best Western Gold Canyon Inn Suites

Guests praise the friendly staff, proximity to Superstition Mountains, and comfortable, clean beds. The excellent breakfast and amenities, such as a heated pool, are also highlighted. Some mention large bathrooms.

Dates of stay - June 7-8, 2025 Our experience with Best Western Gold Canyon Inn would have been fine except for a few problems, namely the TV sets, the check-out time, Sierra, the front desk clerk, and Pat the manager. My family drove down from Prescott, AZ to go to a 90 year old man's birthday party. We made reservations at this hotel to stay for one night. All went well except for the RCA TV remote was difficult to use with it jumping all over the screen. (It is hard to explain, but it was something like that). My daughter also experienced the same problem with the TV in her room. I heard the hotel had only 12 rooms occupied, probably because it was June with 103 degrees outside. The breakfast was from 6 to 9, which usually is till 10:00 on weekends. We were told they shortened the breakfast time so that the cleaning staff could leave early, even though it inconvenienced the guests! At 9:40 the cleaning lady knocked on my door and asked, "Are you ready?" I replied, "No, we're not ready to leave yet." Check-out wasn't until 11:00! The most annoying part was dealing with Sierra, the front reservation desk clerk and Pat, the manager. Since check-in was at 3 and check-out was at 11, we felt a bit rushed. While I was eating breakfast, my daughter thought perhaps we could extend our check-out time by an hour and offer to pay $25 for each room ($50 for 2 rooms) to increase our stay for one more hour. She asked Sierra, the front desk clerk, if we could extend check-out by an hour. At first, she said no, but after my daughter called corporate, she let my daughter pay $25 for each room. Everything was fine until Pat, the manager, came outside where my daughter was smoking. There was no indication that she was the manager (no name tag, no special clothing). The woman authoritatively told my daughter to come over to her. My daughter didn’t know who she was. Pat, the manager, said they will not extend an hour for her, so she had to get a refund. Supposedly, it was because she screamed at Sierra, which my daughter denied. Pat told my daughter if she didn’t leave at 11, she would call the sheriff. My daughter told her to call the sheriff so that we all could look at the video tape of her “screaming.” That made Pat back down and walk away. I believe my daughter was not screaming or yelling because I was in the breakfast room eating, which was near check-out. I heard no screaming or yelling. Nothing! Later, I asked the breakfast staff if she heard screaming or yelling. She said no. This Best Western gives the chain a black eye. I have been in Best Western Inns all over, even in Europe. We never had such poor customer service before. I think we may have to think carefully about choosing Best Western next time.

Popped in for the night, clean stay, good breakfast and the pool was wonderful