The Oakwood Hotel

Having just stayed at the Oakwood Hotel on Saturday 2nd November I contacted the hotel and Bookings.com as having an issue I would always prefer to raise it with the venue, giving them the option to resolve, as opposed to leaving a negative review. The hotel offered me a £15 credit to stay again although agreeing with the below. When you enter the hotel reception you are met with a horrid smell of damp, which was very nauseating. On check in we were met by a pleasant member of staff, who checked us in and was very thorough. We had been allocated room 30, I had previously emailed and requested a walk in shower due to mobility problems however was advised this was not possible due to all showers being over the bath. Unfortunately room 30 had the hardest bed, I don’t even think it was the bed but the age of the mattress possibly with zero support. I did return to reception and advised I would not be able to remain in that room due to the bed. I was then led into 3 other rooms and given the chance to check the beds, these being rooms 1,2 & 3. I selected 2 as the best from a bad bunch in all honesty. The rooms are exceptionally dated, I appreciate there is not much that can be done in regards to this unless it's a refit but general maintenance can always help. Room 2 had a damp smell also, the bathroom furniture was stained and the carpet around the edges of the bedroom was covered in dust. In the corridor there is mould showing and you can see the damp in the wall. I suffer with severe dust mite allergy, so that coupled with the not so pleasant night sleep left me feeling rather unsatisfied. We had friends some to stay at the hotel the same night so we could go out (Both half way between Windsor/Birmingham) and they also had an awful nights sleep due to the mattress and pillows in their room. Sad really as the hotel is in a great location and may well have a higher occupancy rate of the rooms were addressed and most definitely the damp! Liam on reception was a welcoming, pleasant member of staff and all staff we saw during our stay were happy and said hello.

Not the best break I’ve ever had. Hotel smelt musty with a hint of sewerage. Bar shut most of the time . Food van shut also . Not a suitable place for children or teens . Didn’t feel comfortable at all. Cameras everywhere which begs the reason why ‘??

Stayed at the Oakwood for an overnight stay whilst on route to an event. From the majority of reviews I had read I expected it to be absolutely dire. Instead I found it be perfectly fine for our needs. The room although not huge was very clean and tidy and well maintained. It had a large TV, large bed and a bathroom was fresh and had a very efficient shower over the bath. The hotel bar was modern and spacious. The outdoor seating area with very nice indeed. Yes there are no true restaurant facilities at the hotel. There is a permanently sited takeaway wagon on site but we needed something more substantial to eat and found at least three restaurants within a couple of miles of the hotel. I can heartily recommend 'The Lock Keeper's cottage' but that is another review. The hotel is in a fairly rural location but close enough to Gloucester and for cash and smaller purchases there is a coop store not far away either. All in all for the money our room represented good value for money and I would certainly stay there again if I was in the area.

Firstly how can you call this a 3 star hotel when it’s not even serving breakfast every day ?? Rats under the burger van that was dishing out burgers does not make for a happy guest . Strong smells from the bathroom on arrival no guessing what that is…. Dripping shower all night , we eventually put a towel over the shower head . The room heater came on & off erratic isn’t the word plus it didn’t keep the room warm … no guess what winter will be like !!!

Unbelievable - little more than a cheap boarding house purporting to be a hotel! The facade is just that! For the price paid, it was just not worth it. The staff were surly and demanded way more information than they needed - including a copy of our IDs! Needless to say, we refused (we're mature, retired military and didn't need that). We moved on and found somewhere considerably better and cheaper! roomsbooked then had the audacity to send me an email claiming I'd been abusive to their staff and that I was now banned from any of their properties - no need, I wouldn't touch them with a barge-pole! I had no choice but to forfeit the non-refundable full price, either - which I am still in two minds whether to take up legally.

Ruined our weekend staying at this companies hotel near Gloucester. Cold rooms , horrid stink from all I can imagine is a broken sewer. Non existent management…. Basically no one in charge to really complain to. We were asked to put it on an email.