Nelson by the Docks Serviced Apartments by Roomsbooked

Immaculate well equipped apartment The apartment I was assigned was right next door to the hotel where I picked up the room key. The check in was easy when I read the instructions and realised I had to go to the hotel reception. The apartment was immacuate and well equipped. Much better than a hotel room. There is not a lift so only suitable for people who can manage stairs with luggage. There are three floors.

Malfunction. The shower was difficult to use. I can't make the hot water work ended up having a bath. The radiator in the main room was not working. I called to inform them but still doesn't work well for both. It was also unfortunate that the street and the entrance to the property got flooded, so I was affected too. It was also inconvenient to pick up the key from a different address.

Book but be aware! The walls were falling apart. It seems like there was a repair done and it was either incorrect or a very shoddy job. Every time my clothes touched the wall there was a powdery substance on them and we realised it was from the walls. When the door opened and closed pieces of the wall or ceiling were falling off on to the carpet and in our hair. I had previously asked where I can park and it was suggested to use off street and car parks - after being told you can park over night - this was not the case as the car parking complex near the apartment only allows you to book to 11pm. I was informed that the reception was 24 hours my partner and I were calling the number given at 1130 for over 10 mins straight and no one answered - to the point we have had to dive 5 mins away from our place of stay to Paid parking you have to remove your vehicle by 7am. Also where I was told I can park outside the building it’s a double yellow do not park there you will get fined. There is a small hidden car park in between the buildings however its first come first serve. The people parking there are not even staying at the Nelson apartments which is unfair as those who have paid to stay there should get priority! The kitchen could do with a freezer to use for ice. Other than that equipment in kitchen is ok. Television is dated - not a smart TV very limited to what you can watch Positive- bed was comfortable but smaller than standard double

Cold flat in a old pub , no hearing on when we arrived. Poor WiFi . Had to get key access from another premises owned by same company half mile away. Take away next door open till very late , smelly & noisey . Not recommended for single or lone travelling females , we were approached 3 times outside by vagrants using local off licence for spare change

Just an awful Experiance. The staff have been nothing but rude and unhelpful. When I've asked how I make a complaint they just get more rude and hang up on me. I've been lie to on multiple occasion and the accommodation was a real let down. Worst to stay. I will never use this company again. Shocking!!!!!!

The staff was very friendly and very accommodating. Its a good distance from shops and anywhere you would like to go. They've got excellent food and bottled waters and other various accommodations. If there are any issues, the staff is quick to address it.