Residence Inn Los Angeles Glendale

The workers, especially the receptionist and the maid, they are terrible, they take pictures of the guests’ things in the room and they don’t clean it every day very poorly, they treat guests impolitely and charge dandy without explanation

I would stay away from this place if you are a Marriott Rewards member. Shiona Wood, Adrian Camacho, and Amjad the "managers" will kick you out but not before verbally abusing you and calling you the B word and the C word. I had been given an upgrade (I have stayed almost 100 nights this year) and all of a sudden I had to leave my upgraded room. They got extremely nasty with me and gave notice the day they wanted me to leave. They also did not want to give me until 4pm violating my benefits as lifetime titanium elite. I left but not before they were very rude. I kept track of what rooms were available and the room they kicked me out of was available until midnight and the next day. So, they were lying to me and to corporate. One employee was apologizing to my mother as we left because she was so embarrassed by the dare I call him a man's conduct. Marriott corporate has been an embarrassment. They clearly do not value customer service. I have spoken to an attorney and If Ms. Wood holds her position to not allow me back at the hotel when her employees were not following the law I will be suing all of them personally. Sad when Marriott is hiring people who forget this is a customer service business. Look on yelp for the photos that show the 2 queen was still available and for sale. The employees are liars and frauds.

We stayed here one night in July 2024. We chose this hotel as it was conveniently located with respect to Dodger Stadium (the closest we could get without staying downtown), as well as nearby Burbank/WB Studio Tour. We reserved a 2-room, 2-queen suite. I loved it! Full kitchen is so convenient, even if we did not use many of the features. It is nice to have a fridge for cold water and microwave to heat up my tea. There is so much more that is available to those who need it. The living room was spacious and had a Juliette balcony overlooking the pool. It was slightly disappointing that our door only opened a crack though so it difficult to even fit my phone through to take a picture of the view / sunset without the reflection of the glass. Beds were comfortable. Not a ton of space for suitcases in the bedroom (I had to leave mine in the living room), but the room was long and did not feel crowded. Bathroom was modern and clean, with a standalone shower that had plenty of shelves for toiletries. There was also sufficient counter and cabinet space around the sink. One of the best parts of our experience was check-in. My name was on a list by the desk of guests to welcome that day, and the front desk attendants provided personalized service. Unfortunately I did not mark down the name of the lady who initially checked us in and stored our luggage, but she was kind and helpful. I believe Adam is who we dealt with the rest of our stay, and he was very engaging and pleasant as well. He would remember us and ask details about our stay (like knowing we were there for the Dodger game, and asking how we liked it the next time he saw us). Overall A+ for the staff. Parking was convenient and secure. There was a small space (about 2-3 cars) for temporary loading/unloading near the lobby entrance, and then an underground garage that was gated with key card access only. I was nervous about the underground garage, but it was surprisingly spacious and well lit. We had no trouble finding a spot during our stay (with several ins/outs), and the spaces themselves had room to open our doors (unlike some other tighter spaces we encountered elsewhere in CA). Only downside was noise level at night. My preference on my Marriott profile is for a high floor, and I was on the 5th out of 6 floors. Unfortunately, we had a noisy group above us and it sounded like they had a roller derby going on for part of the night, although thankfully didn’t last too late. I would definitely stay here again for a Dodger game, WB Studio tour, or any other event in the area.

Your hotel is lovely and the staff with the exception of the manager was very accommodating. I've never been spoken to by hotel staff so rudely. We came in for a wedding and needed to make it to the first event and our room was not ready at 3 pm when we arrived. We had to get ready and leave by 4pm for an event. The first front desk staff said he was going to check on the room and basically never came back. The second person we talked to said she would get the manager and we don't think that happened. Our room was promised 3:45, giving us 15 minutes to get ready, and when we spoke to the third front desk person he said it still was not ready. I asked to speak to the manager to explain and then asked for compensation for our. situation in points or a discount and was told "That is not going to happen". I could not believe she said that to me. She then went on to say someone with more status than me got a late check out. My husband has titanium status and my learning is that he will book the rooms moving forward if this is the way Marriott treats their lower status customers and their female customers.

I love this hotel. We are visiting from Texas. The staff and front desk hosts definitely give you wonderful service. They serve in excellence. We are Hilton diamond members and decided to give the competitor a try. This hotel did not disappoint. The rooms were so cozy and the beds are super comfortable. They even accommodated an early check in as it was available. The hot tub was wonderful and relaxing. The breakfast was of good quality. The hotel even held our luggage and groceries at check out because our next check in is not until 3pm at our next destination. I like that the hotel is close to a mall, restaurants, bars, and public transportation. I definitely will return to this hotel.