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Glendale SureStay Hotel by Best Western Hotels

Glendale: 27 hotels found

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Latest Reviews for Glendale Hotels

The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

The Hotel Serene Glendale Peoria, Surestay Collection by Best Western

3.7/599 Reviews
THERE IS NO QUALITY AT THIS QUALITY INN!! I arrived a Saturday evening for a two nite stay on business. I (king bed with fridge) When I checked into the room I noticed immediately that the refrigerator did not work. Anyone using insulin knows that it must stay refrigerated. I called front desk and was told by (Kiya) that they had no more rooms. I asked if another refrigerator could be brought up to the room. I was told it would take a while. I left and came back 3 hrs later to be told that I was moved to another room. I packed up my things and lugged them to another room when I get in that room it has 2 double beds a tiny tv an the AC unit was in pieces! I called front desk again. I was told that room was an upgrade. I told (Kiya) this wasn't acceptable and that switching me from a room with no fridge to a room with no AC was not what I called an upgrade. Kyia tells me. There is nothing she can do. I said I was coming to the office. When I got there I was told the manager wasn't in until the morning.I repeatedly told Kiya that my insulin had to be refrigerated and that I refused to stay in a room with no AC! A housekeeper came and offered her boyfriends muscle to move a working fridge to my room. Kyia stated that arguing with her wasn't her thing and that I could leave the premises if I didn't stop complaining. With all other hotels in the area booked for the nite and Kiya rolling her eyes and snapping her neck I went back to the original room;when I got settled in with a working fridge. I went to turn on the tv only to find out it hadn't been programmed so I called front desk again! They came and programmed the tv. I was told the side of the building I was on was under redecorating! (So why put me in a unusable room) I later went to use the sink to brush my teeth only to find out the sink was CLOGGED the washcloth had HAIR on it! By this time I am tired of calling Kiya and her attitude and it was 10pm. I took a shower in the grimy shower and tried to rest.I got up the next morning spoke to the manager (Jessica) who was very polite and just kept apologizing for Kiyas attitude. Needless to say I Did NOT stay another nite!

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