Novotel Melbourne Glen Waverley

The service is very poor. I discussed with the hotel to cancel the reservation one day in advance due to itinerary reasons. After many negotiations between me and Ctrip, they still refused to cancel the reservation. The hotel I changed to is very far from the city and the airport. It costs 500 yuan to take a taxi to the airport. In short, it is too inhumane.

The room is quite big, in the Chinese area, convenient for eating, a little distance from the city center

The room is very good and the Chinese area is very convenient!

The worst experience I've ever had! Not recommended, IBIS next door is much better than it. Poor hygiene! Poor service! I paid extra for their breakfast for 7 days, but I only went for 3 days; not to mention that there were bread crumbs on the stools, the food in the restaurant was the same, but the poor hygiene was really unforgivable! The forks on the table were not cleaned, and they were replaced with dirty ones. Just eat with your eyes closed! I went to get food, picked up a dirty plate, took it back to their waiter, and put it aside without a word of sorry. I went to get the second plate, picked it up and looked at it casually. I didn't have an appetite, so I put the food on the table, and then went to get a glass of water and found that the glass was dirty. I came back and halfway through the meal, and found that the plate I took the second time was still dirty, and there was egg liquid dried on the plate, which made me want to vomit! I complained to their waiter and asked him whether I should continue to eat. He said nonchalantly, of course, you can just change the plate and continue. I complained to her manager and said something inadvertently: "What the hell? How can you make me change plates and continue eating?" The manager didn't even apologize, and said please be careful with your words. In Australia you can say anything, but not here! What kind of service attitude is that!