Jl. Pantai Gili Trawangan, Gili Indah, Kec. Pemenang, Kabupaten Lombok Utara, Nusa Tenggara Bar, Gili Trawangan, Lombok, West Nusa Tenggara, 83352, IndonesiaView Hotel Details
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Jambuluwuk Oceano Gili Trawangan Guest Reviews
4.1/5
Very Good
62 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.0
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(62)
Positive reviews(50)
Reviews with photos/video(10)
Awesome stay(7)
Negative reviews(6)
Amine
Premier Deluxe Lumbung Double or Twin Room
Stayed in Aug 2023
Couples
5 review
4.7/5
Amazing
Posted on Oct 3, 2023
Magnificent Hotel, staff are super kind polite and friendly.
Breakfast is very good and very diversified suitable to all tastes.
For Muslims, food is hala.
Rooms very clean and room service check up every day.
Great sunset view and the atmosphere is so relaxing.
This hotel is one of the best I ever stayed in.
Once again the staff are incredibly welcoming and polite.
Sarah Deviari
Deluxe Room With Garden View
Stayed in Nov 2023
Couples
1 review
4.7/5
Amazing
Posted on Jan 10, 2024
All excellent!!! Thank you so much!!
Response from Property: Hello Ms. Sarah,We appreciate your wonderful feedback and are thrilled to hear that you had an excellent experience during your stay at Jambuluwuk Oceano Gili Trawangan]! Thank you so much for taking the time to share your positive thoughts.Our team works hard to provide the best service and create memorable moments for our guests, and we are delighted that we could meet your expectations.If you have any specific highlights or suggestions you'd like to share about your stay, feel free to let us know. Your input is valuable to us as we strive to continuously enhance our services.Once again, thank you for choosing Jambuluwuk Oceano Gili Trawangan. We look forward to welcoming you back in the future. If there's anything else you need or if you plan to return, don't hesitate to reach out.Safe travels, and we hope to see you again soon!Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Guest User
Premier Deluxe Lumbung Double or Twin Room
Stayed in Aug 2023
Travel with friends
1 review
4.7/5
Amazing
Posted on Sep 22, 2023
Location was absolutely fabulous. Having breakfast with the beautiful ocean in the background was the best. Rooms very spacious and clean. Staff absolutely fantastic. Only suggestion I have is put some stairs in back pool so you can get in and out more easily! Great stay!
Guest User
Deluxe Room With Garden View
Stayed in Jul 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Oct 23, 2024
I enjoy my stay and service staff very helpful.
Response from Property: Dear Our Valuable Guest,Thank you for your positive review! We are delighted to hear that you enjoyed your stay and found our staff to be very helpful.Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to welcoming you back for another enjoyable visit!Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Amode85
Deluxe Room With Garden View
Stayed in Nov 2023
Couples
95 review
3.2/5
Posted on Dec 10, 2023
The location is very far from the main attraction and at night the road is very dangerous and dark no way to reach or go to enjoy .
Response from Property: Dear Our Valuable Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest review regarding the location of our hotel.We understand that the distance from the main attractions and the conditions of the road at night were a concern for you. We sincerely apologize for any inconvenience this may have caused during your stay. Our guests' safety and convenience are of utmost importance to us.Your comments will be taken into consideration as we continuously strive to enhance our guests' experience. We value your input and hope to have the opportunity to make improvements in the future.If there's anything specific you'd like to share or if you have further suggestions, please feel free to reach out. We appreciate your patronage and would be honored to welcome you back in the future.Thank you once again for choosing to stay with us.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Guest User
Deluxe Room With Garden View
Stayed in Jul 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Nov 10, 2024
good 🥰
Response from Property: Dear Our Valuable Guest,Thank you for your positive review! We are pleased to hear that you had a pleasant stay at our hotel. Your feedback is greatly appreciated, and we are glad to know that you were satisfied with your experience.We hope to have the pleasure of welcoming you back in the near future.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
L YI
Deluxe Room With Garden View
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Goooood
Response from Property: Dear Our Valuable Guest,Thank you for your brief but positive review! We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back again soon for another great experience.Best regards,General ManagerJambuluwuk Oceano Seminyak Hotel
IRINA 007
Deluxe Room With Garden View
Stayed in Oct 2024
Solo travelers
44 review
5.0/5
Outstanding
Posted on Nov 8, 2024
Wonderful hotel. For some reason in previous reviews the site did not allow uploading photos. The hotel is really beautiful. Good price and wonderful staff.
Original TextTranslated by Google
6/15
Response from Property: Dear Ms. Irina,Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay with us and appreciated both the beauty of our hotel and the service provided by our team. Your feedback means a lot to us and motivates us to continue offering the best experience for our guests.We look forward to welcoming you back in the future and hope to exceed your expectations once again!Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
Яна К
Deluxe Room With Garden View
Stayed in Oct 2024
Couples
4 review
4.7/5
Amazing
Posted on Nov 4, 2024
This was the second hotel to stay at on Gili T. Quiet place. No noisy cafes and parties. For those who want to take a break from the noise. The territory is large, beautiful. There are two swimming pools. The staff is polite. The room is spacious.
Original TextTranslated by Google
6/8
Prihk
Deluxe Room With Garden View
Stayed in Sep 2024
Family
7 review
3.2/5
Posted on Oct 16, 2024
Very simple hotel, good room and cleanliness. The location is far from the central area of the pier. Great hotel for couples with children and quiet. To get to the bars or restaurants you have to take a horse-drawn carriage or bicycle, the journey takes about 20 minutes. Simple breakfast. Super helpful staff.
Original TextTranslated by Google
Response from Property: Dear Mr/ s. Prihk,Thank you for your review! We appreciate your feedback regarding your stay with us. We are glad to hear that you found the room comfortable and clean, and that you enjoyed the calm atmosphere, making it a great choice for families.We understand that our location may be a bit far from the central pier area, and we appreciate your insights about the transportation options available. It's great to know that our staff were helpful during your stay, as they strive to provide excellent service.Thank you once again for your comments. We hope to welcome you back in the future for another enjoyable experience!Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
KimYoungSoo
Premier Deluxe Lumbung Double or Twin Room
Stayed in Apr 2024
Couples
5 review
3.7/5
Posted on May 14, 2024
It was my second accommodation on Gili Island.
- Pros: Security, privacy, pool within the resort, friendliness of staff,
Quiet atmosphere as a private house
- Disadvantages: Slow wifi (fast only at the reception location), poor air conditioner location/performance
Bicycle rental is more expensive and inconvenient than other places (waiting for staff)
Breakfast was average (not up to 5 star expectations)
- Overall rating: 4.5 stars is more appropriate than 5 stars, considering the hard work of the employees
Feels like it’s not effective, the resort isn’t value for money
Original TextTranslated by Google
Response from Property: Dear Mr. Kim, Thank you for sharing your detailed review of your stay at our resort. We're glad to hear that you appreciated the security, privacy, and the tranquil atmosphere of our resort, as well as the friendliness of our staff.We apologize for any inconvenience caused by the slow Wi-Fi and the performance of the air conditioner. Your feedback is important to us, and we will work to address these issues to enhance the guest experience.Regarding the bicycle rental and breakfast, we regret that they did not meet your expectations. We will take your feedback into consideration to improve these services and ensure they align with the expectations of our guests.We appreciate your honest feedback and the overall rating of 4.5 stars. We will use your comments to make necessary improvements and provide a more satisfying experience for our guests in the future.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
JIWOO
Deluxe Room With Garden View
Stayed in Feb 2024
Couples
25 review
4.5/5
Great
Posted on Mar 12, 2024
It was recently remodeled so the room is very clean.
What I liked most was the clean air conditioner.
As you enter the room, there is a tap right in front of you where you can easily wash your feet.
The swimming pool is clean and well maintained overall.
The ocean is right in front of the resort entrance, so it’s great for snorkeling.
They play movies every night, so you can watch movies for free.
What's disappointing is that you can't change the shower filter because it's a sunflower shower.
The most disappointing thing is that the distance is too far. It takes about 20 minutes to ride a bicycle from near Korea, but because it is a dirt road, you have to get off the bicycle several times.
I made a reservation for the purpose of snorkeling, but I had to go out for a meal, so I was disappointed with the distance.
Original TextTranslated by Google
Response from Property: Dear Mr. Jiwoo,Thank you for sharing your experience and feedback about your recent stay at our hotel. We are glad to hear that you appreciated the cleanliness of our recently remodeled rooms, especially the clean air conditioning and the convenient foot wash tap.It's fantastic to know that you enjoyed the swimming pool and the opportunity for snorkeling right in front of the resort. We're also pleased that you took advantage of our movie screenings during your stay.We apologize for any inconvenience caused by the fixed shower filter and the distance from nearby amenities. We understand that this may have affected your overall experience, especially since you had planned for snorkeling activities. We appreciate your feedback about the road conditions and will take this into consideration for future improvements.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the opportunity to welcome you back in the future and provide an even better experience. If there's anything else we can do to assist you, please let us know.Warm regards,General ManagerJambuluwuk Oceano Gili Trawangan
Guest User
Deluxe Triple Room With Garden View
Stayed in Jun 2024
Family
1 review
4.6/5
Great
Posted on Aug 1, 2024
The resort is on the north side of T Island. It has a large swimming pool, large rooms, and average breakfast.
Original TextTranslated by Google
Response from Property: Dear Our Valuable Guest,Thank you for sharing your feedback on your recent stay with us. We are pleased to hear that you enjoyed the large swimming pool and spacious rooms at our resort.We appreciate your comments regarding the breakfast and will take them into consideration as we continually work to enhance our offerings. Your feedback is valuable in helping us improve our services.Thank you once again for your review. We hope to have the opportunity to welcome you back in the future.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Korykina
Deluxe Room With Garden View
Stayed in May 2024
Family
1 review
3.7/5
Posted on Jun 29, 2024
Overall the hotel is not bad, but it's a solid 3. The downside was that upon arrival, the faucet in our room was broken and the air conditioner was blowing directly onto the bed. We had to argue a little, but in the end the number was changed.
The location is good - first line, excellent breakfast. In the evening there is a film screening on the shore.
Original TextTranslated by Google
Response from Property: Dear Mr/ s. Korykina,Thank you for sharing your review with us. We appreciate your feedback and regret any inconvenience caused during your stay.We apologize for the issues you encountered with the faucet and air conditioner in your room upon arrival. It is unfortunate that you had to argue to have these resolved, but we are glad that the matter was eventually addressed by changing your room.We're pleased to hear that you found our location excellent, being on the first line, and enjoyed our breakfast offerings. The evening film screenings on the shore are indeed a highlight, and we're glad you had the opportunity to experience this during your stay.Your comments are valuable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more seamless experience.Best regards,General ManagerJambuluwuk Oceano Gili Trawangan
Guest User
Stayed in Nov 2024
Other
4.0/5
Very Good
Posted on Dec 20, 2024
The hotel was very nice and I felt a pleasant experience. Clean and comfortable rooms, complete facilities, and friendly and professional staff. The location is strategic. Delicious breakfast with a varied menu. Wi-Fi is fast and stable. Affordable price.