TownePlace Suites Memphis Germantown

Overall the stay was good and the property was nice, but that doesn't mean there aren't some negatives too. The positives are: extremely comfortable beds and pillows (may be the best I've ever experienced in a hotel), kitchenette was very helpful, unit was clean, gym was nice, shower was strong, loved the closet system, liked that we can borrow kitchen supplies from the front desk. The negatives are: my pre-paid King Studio was given away even though I called the day before and was reassured "don't worry, your room won't be given away". So we had to settle for a 2 queen room right next to the elevator and ice machine. Very disappointed with that. We stayed 3 nights and housekeeping never came at all. There was a bowl in the cabinet that had food stuck on it. Yuk! There was a needle in the middle of the walkway in the room (wasn't the carpet vacuumed???). Glad we didn’t step on it….that would have been awful! Breakfast was sub-par in my opinion. By 9am, there was no oatmeal left and no more coming. Apples were the only fruit choice. I had to ask someone washing dishing for some more hard boiled eggs. It was very obvious that the kitchen was sorely understaffed. The food was not replenished and the area was messy. No defined area to leave dirty dishes so people stashed them under the center counter. In the room, the tops to the disposable coffee cups DO NOT FIT the cups, toilet seat seems to be smaller than the bowl and was loose, there was no lotion in the bathroom, AC could be noisy and kept me up for awhile, a lot of the outlets didn't seem to work to charge my phone - 2 nights in a row...not sure if the master switch turned them off? Wished there was hand sanitizer available in the gym and in the breakfast area.

Our stay was nothing short of amazing, from the comfortable beds, hot shower, and helpful staff! LaQuitha at the front desk had a welcoming/warm personality and went out of her way to meet our needs. We will definitely be back for another stay soon!

Wonderful

We were skeptical about staying here because of recent bad reviews but decided to try it out since the hotel is new. We had an easy and enjoyable stay! Phyllis was so sweet at check in & check out. We were able to check in early too. The hotel and our room were very clean! The bed was comfortable and room had a nice big working TV. All the staff we encountered were extremely friendly too! We would definitely stay here again! Don’t know how you could give this hotel a bad review.

Had a great stay at the TPS Germantown earlier this month. Great property with a friendly front desk staff and a beautiful rooftop with a bespoke cocktail cocktail. 5*! Highly recommend going to the rooftop for a beverage. Very creative menu with skilled bartenders.

Was there last week for a funeral. The family had five rooms. Think they have some things to work out. I got Hummus from the front "vendor" and ate about 1/2 and realized it was expired. My pillows definitely had perfume on them so had to switch them out. The day staff was very friendly, however, evening couldn't have cared less if we were there. Walked in at one point, one of the staff was sit-in in the chair in the lobby, talking (loudly) to the staff behind the desk bad mouthing the management of the hotel. Just not a great place. Would not recommend.