TownePlace Suites Memphis Germantown

Staff was amazing

The overall stay was nice BUT I had a $40 charge. On my bill I called the motel TRYING to get a copy of the bill and they wouldn't provide me a copy saying I had to go through *******. Made several attempts to do that but not able to do so

Overall the stay was good and the property was nice, but that doesn't mean there aren't some negatives too. The positives are: extremely comfortable beds and pillows (may be the best I've ever experienced in a hotel), kitchenette was very helpful, unit was clean, gym was nice, shower was strong, loved the closet system, liked that we can borrow kitchen supplies from the front desk. The negatives are: my pre-paid King Studio was given away even though I called the day before and was reassured "don't worry, your room won't be given away". So we had to settle for a 2 queen room right next to the elevator and ice machine. Very disappointed with that. We stayed 3 nights and housekeeping never came at all. There was a bowl in the cabinet that had food stuck on it. Yuk! There was a needle in the middle of the walkway in the room (wasn't the carpet vacuumed???). Glad we didn’t step on it….that would have been awful! Breakfast was sub-par in my opinion. By 9am, there was no oatmeal left and no more coming. Apples were the only fruit choice. I had to ask someone washing dishing for some more hard boiled eggs. It was very obvious that the kitchen was sorely understaffed. The food was not replenished and the area was messy. No defined area to leave dirty dishes so people stashed them under the center counter. In the room, the tops to the disposable coffee cups DO NOT FIT the cups, toilet seat seems to be smaller than the bowl and was loose, there was no lotion in the bathroom, AC could be noisy and kept me up for awhile, a lot of the outlets didn't seem to work to charge my phone - 2 nights in a row...not sure if the master switch turned them off? Wished there was hand sanitizer available in the gym and in the breakfast area.

Staff was polite and attentive. However I booked a King room and received a double. Hotel was nearly at capacity and didn’t have any Kings available. I spoke with the front desk and they claimed ******* sent the wrong booking. When checking with ******* they claimed it was the hotel. The front desk person said she would check with management and someone would get back with me. No one did. Secondly in the entry to the hotel they have an aerosol room spray on a timer. It’s super strong and gave me a terrible headache. One time I had the unpleasant experience of walking in just as it was spraying - I breathed some of it in. Gross… Other than those two things the hotel met all of my needs and I was pleased with my stay.

Our stay was nothing short of amazing, from the comfortable beds, hot shower, and helpful staff! LaQuitha at the front desk had a welcoming/warm personality and went out of her way to meet our needs. We will definitely be back for another stay soon!

We absolutely loved our stay!!! The staff was helpful with food recommendations and extremely kind. Our room was clean and the beds were comfortable. The restaurants in walking distance were fabulous. Will stay again when back in town. Can’t say enough how much we enjoyed our stay!