Holiday Inn Express Lexington North-Georgetown

One of the most pleasant clean and welcoming hotels we have stayed in. Was treated like family by most of the staff. Just love Matt, Brandy, Cindy, Sandy and Lynn they are all so great. Only issues with this hotel is there is usually no one at the desk at night if you need help you have to search for her and the regular person that cooks breakfast very much over cooked everything she made. Highly recommend Georgetown Holiday Inn. I really miss being there.

Everything was perfect! Rooms were clean, beds were comfortable, able to get room to a comfortable temperature, and breakfast was the best of any hotel chain we have stayed. Staff were outstanding too! We will definitely be staying here again.

Cindy was wonderful and very professional very helpful. Very polite and very helpful to new area and good places to eat or shopping or just what uptractions. Fast and very efficient while working front desk with reservations and checking in or out 100 percent right person for the job.............

I was sad the pancake machine wasn’t working but overall everything was great

Everyone was friendly, breakfast was great, clean room, very nice quiet area

Summary: room was in disrepair coupled with poor communication between staff and management. Recommendation: Save yourself the headache, enjoy your vacation, and stay somewhere else. Expanded: Very rough experience. Staff was initially very pleasant. However the room was in entire disrepair and this created a host of other issues. • Mini fridge needed replaced because it was making a loud noise. (Photo) • Hot water in the shower didn't work because the faucet was broken. • Lights over the bed did not work. (Video not attached look on google) • Wall thermostat did not work and was not connected to the aged window ac unit. (Photo) Outside of these issues, the paint in the tub was chipping. Typically this is a cosmetic issue I have no problem with but in this case it just served as further evidence that the rooms are in disrepair. (Photo) Final blow was when 3rd shift staff (who was super friendly and apologetic) indicated that the room would be comped but Matt the manager overruled that for a lesser compensation. I wouldn't have had so much of an issue with the lesser compensation if it wasn't indicated to me beforehand that I would have gotten the full compensation. Matt was polite and helpful at first but our last conversation was difficult and he had a lot of excuses, and assured me that what the staff told me wasn't accurate (which I took as an insinuating that I was being dishonest). Save yourself the headache, enjoy your vacation, stay elsewhere.