Eastern & Oriental Hotel Reviews

Half of the balcony in the room faces a really noisy street, which makes it extremely difficult to get a good night's sleep. But other than that, things are fine. The view of the ocean is stunning.

First time staying at the Grand Ol Dame of Penang, celebrating its 140th anniversary. Stayed for 2 nights and the experience was great. Room was spacious and comfortable, facing the sea and you wake up to the sounds of crashing waves. Service was excellent. Breakfast was great, with cook-to-order char koay teow and roti canai, in addition to the standard eggs station. Hotel location was strategic, with plenty of food options a simple Grab ride away. The only thing lacking was the TV, coffee machine and fridge in the room, all of which could use an upgrade.

This place felt like the peak of luxury. I felt like I was surrounded by old money. The morning buffet was so absolutely delicious (although they cleared my stuff a bit quickly when I just got up to get some water). It also wasn't the easiest to walk near. If you have the financial means, I would definitely recommend staying here.

Five-star facilities, five-star front desk service, but one-star doorman service. I leave this review for all non-white potential guests: There's evident racial discrimination in the concierge service here. The doormen exclusively assist white guests by greeting them, opening car doors, and handling luggage. My family felt uncomfortable about it, so I can no longer ignore their experience. While the hotel itself is beautiful and all the rest staffs are friendly and professional, I strongly recommend standardizing your SOP or replacing the door team. British colonialism ended decades ago.

Good location. Very friendly staff Esha at the check in counter and 6th floor lounge lady staff. The toilets at the ground floor next to restaurant could be cleaner. Overall good experience staying at this historical hotel.

Great place, magnificent view, excellent service from the staffs. Will definitely come again :)

Beautiful colonial time hotel. Hotel staff were friendly, strategically located.

Modern building styled like the heritage wing however noise from passing traffic until very late at night destroys the ambience. Level 6 sea view breakfast is quite peaceful, staff very attentive and friendly. Beware the data protection clause at check-in...they want you to sign/accept despite details not being available.

Nice place 👍🏻

Good.

The hotel is very nice, just by the sea, with all rooms good sea view. The breakfast is nice, with many fresh made options for local food, like prata, prawn noodle.

E&O is our favourite hotel in Penang. Being a local Penangite, we frequently ate at Sarkies and even had our wedding in this hotel 10 years ago. We're back in this hotel for our anniversary, however we were a little disappointed with our stay. The bathtub in our corner suite is extremely dirty and stained. We asked the housekeepers to clean it as we wanted to use it. Worse of all, when we filled the tub with water, to our horror, the water was brown in colour!! Not sure if there is proper maintenance done to ensure the water supply is not tainted. The housekeepers also did not refill the complimentary mini bar items despite stating that our suite includes replenishment of the mini bar items on a daily basis. The surface area and tables were not wiped properly as well when they came to clean the room. We hope the management would seriously look into this matter, especially on the water source and overall cleanliness of the suite / bathroom.

Niche market as a hotel with history and character. Pool is well designed and thought of. Breakfast is good. Staff quality could improve just a little bit.

Excellent quiet location with a private waterfront. The outdoor infinity swimming pool is partially shaded and overlooks the strait of Malacca. The hotel has a classy heritage vibe with distinguished visitors such as Charle Chaplain and King Charles. The breakfast buffet is the best in town with made to order noodle soup and stir fried noodles. There is also a hot food station, omelette station, roti station, fresh fruits and bread