Anonymous User
May 28, 2025
I want to be back!
🏅Reception staff - offered welcome drinks (cold grape juice) upon arrival. It was only past 10am but they allowed us early check-in! Called us after a few hours to ask if everything is alright with the room, or if we need anything...very proactive approach. The next day I called them to request some things we needed and they arranged it fast, with the help of Housekeeping. They were also very helpful with recommendations on where to eat breakfast. And yes, this hotel offer FREE shuttle service at popular breakfast hangouts. Just book your slot and timing with them.
Housekeeping - Sattar was assigned to our room and I have no complaints. I'm happy how he made our room fresh, replenished, and clean everyday. I made small requests if I can get some more of this and that, and he obliged very willingly!
Shuttle Driver - leaves on the dot. We always booked the 8:30am trip. This is a FREE service and there are 7 (I think) breakfast stops you can choose from. I love this service as it gives you plenty of options on what to eat, and Penang is truly a foodie destination. The hotel doesn't serve breakfast, I think that's why they have this service instead.
Location - no regrets! It's very central to everything. We did mostly walking tour to explore Georgetown and this hotel is close to many popular spots and streets. If you're tired of being outdoors, there's a new mall nearby, 1st Avenue, and some other older ones like Gama, Prangin Mall, and of course, TOP Komtar.
Room - very spacious for 2 persons! Everything we needed was provided. We really had a comfortable stay ❤️.
Pool - It has an acrylic bottom swimming pool with sweeping views of Georgetown. How cool is that! Gorgeous views from here!
Thank you to all hotel staff! It's not just the hotel itself, but your warm service is truly appreciated. Would love to come back again!