Vouk Hotel Suites, Penang

Vouk Hotel Suites, Penang Reviews

Vouk Hotel Suites, Penang

Vouk Hotel Suites, Jln Sultan Ahmad Shah, George Town, Penang, 10050, MalaysiaView Hotel Details
Vouk Hotel Suites, Penang
Vouk Hotel Suites, PenangVouk Hotel Suites, PenangVouk Hotel Suites, Penang
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Vouk Hotel Suites, Penang Guest Reviews

7.9/10
Good
571 review
Verified reviews
Location8.6
Amenities7.4
Service8.0
Cleanliness7.6
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All reviews(571)
Positive reviews(497)
Reviews with photos/video(146)
Poor air conditioning(25)
Perfect for business trips(19)
Loved the view(18)
Delicious breakfast(17)
Friendly front desk staff(9)
Comfortable bed(8)
Located downtown(6)
Large bathroom(5)
Negative reviews(74)
letstraveltogether
Deluxe Triple Room
Stayed in Mar 2025
Family
10 review
2.5/10
Posted on Apr 6, 2025
We stayed at Vouk Hotel for 3 days and 2 nights. The main reason we decided to stay there was because it was near to one of the hospitals that we were visiting. Honestly, based on my experience, it was not a pleasant experience as when we were out early in the morning at around 7AM and when we came back at around 10.30AM, our room was made up without our permission. We did not turn on the "make up room" light and did not instruct anyone to come in to our room to make it up. In an essence, the hotel staff came into our room WITHOUT our permission. When the room was "made up", we could still notice dirts, dusts, and hairs on the floor. I think they only tidied up the blanket. The cleanliness was terribly. Honestly for the price, would prefer to stay at other hotel. Breakfast was average, nothing special and the taste was not my cup of tea.
Response from Property: Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Guest User
Superior King Room
Stayed in Feb 2025
Family
2 review
6.5/10
Posted on Mar 19, 2025
Parking was available but not so convenient. Room look slightly older. But kind of what you get for the price. Will not repeat.
Response from Property: Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
OOI YEW TEIK
Standard Twin Room
Stayed in Feb 2025
Family
10 review
10.0/10
Outstanding
Posted on Mar 13, 2025
I had a pleasant stay at Vouk Hotel Suites in Penang. The hotel is in a great location, making it convenient for exploring the island. However, the car park tends to fill up around 7:30 p.m., but I truly appreciated the security guard’s assistance in allocating parking spaces. The room I stayed in did not have a window, which affected airflow and made it less ideal for a family stay. On the positive side, the hotel maintained good security and cleanliness, which made our trip more relaxing. The front desk staff were warm and kind, providing excellent assistance during check-in. One downside was the absence of a gym or swimming pool, which was a bit disappointing. Overall, it's a good option for those prioritizing location, cleanliness, and security.
6/10
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Freddy S
Superior Twin Room
Stayed in Feb 2025
Business travelers
14 review
10.0/10
Outstanding
Posted on Mar 17, 2025
Everything good. Worth at this price. If you don't expect too much. Hotel room big, just abit old, but it's acceptable. Overall OK to stay. Nearby have a Chinese food court.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Guest User
Deluxe twin Room with City View
Stayed in Feb 2025
Couples
2 review
6.0/10
Posted on Mar 14, 2025
After extending for the next 3 days, the 2nd day was disappointing. The air conditioners for the whole 7th floor were broken for the whole day and night. Technicians didn't come. A lot of other guests got frustrated and checked out immediately on that day. After waiting the whole day of complaining then at night we got relocated to 8th floor.
Response from Property: Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Azri A
Executive Room with Bathtub
Stayed in Jan 2025
Family
5 review
9.5/10
Amazing
Posted on Feb 23, 2025
The location is good and a short drive to the town. Love it and will go again. The view is fantastic
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Rininta Putri
Superior Twin Room
Stayed in Dec 2024
Couples
3 review
6.5/10
Posted on Jan 27, 2025
Location is quiet n calm, but hard to find halal food nearby.. A man in concierge is really friendly n helpful..
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Erdenekhuu
Deluxe king Room with City View
Stayed in Dec 2024
Couples
7 review
6.5/10
Posted on Jan 31, 2025
It was good experience in George town. Hotel location was nice but too far from downtown.Hotel service is good.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
aGem
Deluxe Twin Room with Partial Seaview
Stayed in Dec 2024
Family
2 review
10.0/10
Outstanding
Posted on Jan 26, 2025
Room : - clean - near lift - have a beautiful view - location good - near hospital (just walk in minutes) - staff service excellent
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Guest User
Superior Twin Room
Stayed in Nov 2024
Travel with friends
1 review
4.0/10
Posted on Dec 30, 2024
The cleanliness of this hotel is really disappointed!!! When I made a first call to make a room move, the receptionist told me that they are full house due to high demand on FIT. I am trying to let them know more details about the situation that happened and really need a room move badly!! 1. Room was full of massage oil smell which not come from us (might be next door, as every room with connecting door as per the receptionist) 2. The bedsheet with stains, bath towel with yellow stain 3. There is a cockroach in the drawer And of course they provide me a room move which they have a vacant room in a sudden!! New room was arranged, however.... 1. Bedsheet still with stains 2. There was a slipper found between the blanket and bedsheet Can you believe it?! This was a new room which they didnt go through any crosscheck before assist the guest to room move.
6/12
Response from Property: Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Anonymous User
Deluxe Twin Room with Partial Seaview
Stayed in Nov 2024
Family
1 review
10.0/10
Outstanding
Posted on Jan 26, 2025
The location was so closed beside with Gleanegles Hospital, and other place also strategic..
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Yurun
Superior King Room
Stayed in Nov 2024
Couples
5 review
3.0/10
Posted on Dec 9, 2024
Horrible. Deposit RM100 in cash or PHYSICAL credit card only. No Apple Pay. Bad stench n horrible sound proofing. Can hear people walking outside the room. Regret being cheapskate about it.
Wong Choon Seng
Superior Twin Room
Stayed in Dec 2024
Family
6 review
8.5/10
Very Good
Posted on Feb 1, 2025
Hotel room is spacious and look nice. Good place to stay.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Guest User
Superior King Room
Stayed in Dec 2024
Couples
2 review
7.5/10
Posted on Jan 3, 2025
Good place to relax and enjoy the city with easy transport to most area.
Response from Property: Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to us and motivate our team to continue providing exceptional service. We look forward to welcoming you back on your next visit! Warm regards, Vouk Hotel Suites
Suwandy
Superior King Room
Stayed in Feb 2025
Couples
7 review
6.5/10
Posted on Mar 18, 2025
need renovation and cleaning
Response from Property: Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites