Merchant Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in George Town
Merchant Hotel
55, Jalan Penang, George Town, Penang, 10000, Malaysia
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Located in George Town (Downtown George Town), Merchant Hotel is within a 5-minute drive of KOMTAR and Swettenham Pier Cruise Terminal. This hotel is 1.5 mi (2.4 km) from Gurney Drive and 2.6 mi (4.1 km) from Gurney Plaza.Show More
We Price Match
Last booked 18 hrs ago
Highlights
Free parking
Ideal location
Delicious breakfastAmenities
Gym
Private parkingFree
24-hour front desk
Luggage storage
Restaurant
Conference room
Wi-Fi in public areasFree
Malay
All Amenities
Property Description
Located in George Town (Downtown George Town), Merchant Hotel is within a 5-minute drive of KOMTAR and Swettenham Pier Cruise Terminal. This hotel is 1.5 mi (2.4 km) from Gurney Drive and 2.6 mi (4.1 km) from Gurney Plaza.
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3.7/5
Good parking place
All 75 Reviews
Surroundings
Airport: Penang International Airport
(17.7 km)
Train: Bukit Mertajam Railway Station
(25.4 km)
Landmarks: Kedai Cermin Huei Guan
(370m)
Landmarks: Chinatown Penang
(380m)
Landmarks: Lorong Love
(420m)
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Rooms
Guest Reviews
Services & Amenities
Policies
12
Executive King
1 King bed
18.6m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability
11
Kid M Space Deluxe King Room
1 King bed
No window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Shower
Toothbrushes
Check Availability
8
Safari Deluxe King Room
1 King bed
Fixed window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Shower
Toothbrushes
Check Availability
11
Executive Twin
2 Single bed
18.6m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability
26
Deluxe King
1 King bed
16.7m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability
13
Deluxe Twin
2 Single bed
16.7m² | Floor: 1
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Bathtub
Refrigerator
Minibar
Check Availability
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Guest Reviews
3.7/5
75 reviews
Verified Reviews- Cleanliness3.5
- Amenities3.5
- Location4.2
- Service3.8
Average for similar properties in George Town
AI Summary
Centrally located in Georgetown, the staff offers efficient room changes and proficient English communication. Ideal for exploring the city on foot or by shuttle, with easy access to dining spots and shops.
FarhanS
March 20, 2025
The hospitality always in good ways..the cleanliness very good.a big clap to housekeeping (ladies)who's clean my room 502 on 19/3/2025..very good 👍🏼👍🏼
Pei Wun
March 11, 2025
Strategy location , water pressure nt 2 strong
Guest User
March 7, 2025
Very disappointed with Merchants.i am long supporter of Merchants for almost 30 over years with exception of COVID 29.RECENTLY I STAY AT MERCHANTS IN JAN I WAS SURPRISED WHEN I STAY 3 NIGHTS THETE IS NO ROOM CLEANING.I ASK FRONT OFFICE AFTER 1 STAY I NIGHT AND WHEN I BACK TO HOTEL AT 2ND EVENING I ASK FRONT OFFICE SAY THEY ONLY CLEAN AFTRT 3PM.
ALSO I REMRMBER SAME TRIP I ARR LATE EVENING
BUT AIRCON NOT COLD I PRESUME IT TAKE LONGER TIME TO COOL.SO I EVENTUALLY SLEEP SOUNDLY.NEXT MIRNING I TOLD THE FRONT OFFICE AND WAS TOLD THE AIRCON ON THE 29 FLOOR IS ON SERVICING.EVENTUALLY THEY CHANGE ROOM 4 ME.
FOR THIS TRIP SIMILAR NO CLEANING OF ROOM TILL I CHK OUT STAY 2 NIGHTS..I MAY CONSIDER NOT STAYING HERE ANYMORE.
Danil Aleksandr
February 26, 2025
Location – If you’re a deep sleeper, you might be fine, but otherwise, be prepared for some noise! The hotel is close to a mosque and nightclubs, so you’ll hear music until 3 AM, then drunk people shouting outside, and at 5 AM, prayers blasted over loudspeakers.
There’s also a local hangout spot nearby where some intoxicated people gather. One of them approached me—he was friendly but definitely not sober, and the conversation was barely understandable. It didn’t feel unsafe, but it was uncomfortable.
Overall, this was not what I expected. Maybe I should have done more research, but after a month in Malaysia, I hadn’t run into anything like this before.
Cleanliness – It's OK.
Service – The people working here are truly great, and this might be one of the best hotel teams I have ever met – friendly and helpful. There was a hiccup at check-in when a girl requested that I pay three times more tax than I should have, but she later admitted her mistake shortly.
Facilities – I think that, for the price, the facilities are excellent.
Overall – A good hotel with a bad location. There is a nightclub nearby, which Muslims probably wouldn’t appreciate, and a mosque that broadcasts prayers with multiple loudspeakers, making you want to jump out of bed and pray for it to stop at 5 AM. This was shocking to me, considering that I have spent a considerable amount of time in Turkey.
Cong
February 16, 2025
The overall condition is fine, but it’s very close to a mosque, so mornings can be a bit challenging.
There are stains on the small pillow.
Guest User
February 15, 2025
We booked for 3 nights with breakfast at a good price. Breakfast was good enough. The rooms were okay although a little bit grubby. We were really disappointed to find out the gym and top floor look out was shut due to maintenance. We partly booked because it said it had a gym. I think this needs to be communicated before people book. But over all, a pleasant enough stay for the money we paid
TeeEmily
February 14, 2025
Location of this hotel is perfect as it is close to food and walking distance to the shops or seaside
Khairulazharash
February 13, 2025
The hotel is ok, it's okay to sleep if you have work in Penang, the hotel for children is not attractive. But to stay with them, this type of room is spacious and has a bathtub, which is enough. But the carpet is not very clean and the sheets are dirty. Next time I'll check with the hotel again. This hotel is in the middle of the city, there are shops. 👍
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Services & Amenities
Most Popular Amenities
Gym
Private parking
Free
24-hour front desk
Luggage storage
Restaurant
Conference room
Additional charge
Wi-Fi in public areas
Free
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Private (exclusively for guests) is available On-site parking. Reservation needed.
Private parking
Free
Front Desk Services
Luggage storage
24-hour front desk
Languages Spoken
Malay
Food & Drink
Convenience store/kiosk
Health & Wellness
Gym
Public Areas
Elevator
Smoking area
Water purifier
Business Services
Conference room
Additional charge
Fax/copying service
Additional charge
Accessibility
Accessible rooms available
Safety & Security
First aid room
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property 1 day in advance by phone
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeContinental
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:MYR 25.00 (approx. PHP 323.35) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of MYR 100.00 (approx. PHP 1,293.37) is charged.
Deposit Payment Methodscash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 1984
- Renovated: 2023
- Number of Rooms: 97
Located in George Town (Downtown George Town), Merchant Hotel is within a 5-minute drive of KOMTAR and Swettenham Pier Cruise Terminal. This hotel is 1.5 mi (2.4 km) from Gurney Drive and 2.6 mi (4.1 km) from Gurney Plaza.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
Enjoy a meal at Merchant Cafe, or stay in and take advantage of the hotel's room service (during limited hours). Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 93 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access.
Enjoy a meal at Merchant Cafe, or stay in and take advantage of the hotel's room service (during limited hours). Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 93 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.