Chulia Mansion

good location nice service

This hotel is conveniently located.

3 Days 2 nights stay at Chulia Mansion Georgetown We booked 2 superior rooms for 2 nights via trip.com for Rm644.40 or Rm161.10/room/night . We checked in to Room 207 and room 215 upon arrival. Once the door of Room 207 was opened, a bad odour full of stingy smell appeared. We did not care to take action at that moment. We went out for good food. After coming back to hotel to rest, we tried to check whereabout the smell coming from, and to take action by closing the toilet door from that moment thru the night. Sad to say, the stingy smell was still there all night long, and I could not have a good night sleep thru the night while surrounded with bad odour. On top of that, the toilet shower rubber hose was cracked and water rushed out during our shower in day time. The following day, I went to the lobby to tell the hotel lady, all the facts and request to change to another room. The lady checked the hotel computer system and told me that the hotel was fully booked a night before once housekeeping was done, they will give me a new room. That was roughly 12 noon. So, they tell me to go back to stay in room 207 to rest, and to wait for her call. At 12 something , one man knocked on my door and sprayed our room 207 with air freshener, changed the hose and left. By 1pm, I was uneasy and I went to the Lobby to follow up with the change of room. The same lady was watching something like movie her table, I asked her why nothing done to call and inform me to change to a new room. She raised her head and looked at me and said that the housekeeper informed her that there was nothing wrong with the room. At that moment, my temper was up and I told her firmly and repeatedly that i want to change to a new room. The next thing happened was that we were checked into room 315. We were lucky and happy that room 315 has no bad stingy smell. However, the shower hose in the room 315 was rosak then again I told the lobby about the facts. So, moral of my stay is to follow up with the LOBBY all issues and defect in the hotel room that I feel unhappy with. The whole purpose of the stay is to get happiness and relax by paying cash that worth the value, and not wait until check out to complain. Last but not least, room 215 facing the street also noisy due to the sound and noise coming from motorcycle , cars and vehicles during daytime outside street, and also live band, loud music and pub. You can also hear music and live band coming from the roof of Chulia Mansion building itself. Finally, I think if you are a light sleeper this hotel definitely is not your choice.

poor servies