Isla Cabana Resort

Refused to check their bank account to verify my payment (I forgot to screenshot the deposit, but did include my full name on the transfer) and then proceeded to cancel my booking and keep the funds. It wasn't until I threatened to contact the police did they miraculously check their account, verify my payment and return the money out of fear of being caught. I read other reviews on here where guests have lost their money and now I understand why. My advice - go elsewhere.

Refused to check their bank account to verify my payment (I forgot to screenshot the deposit, but did include my full name on the transfer) and then proceeded to cancel my booking and keep my funds. Theft scam. Staff are on a militant power trip and need to be dismissed. It wasn’t until I threatened to contact the police and send a collections team to their lobby, did they miraculously check their account, verify my payment and return the money out of fear of being caught. At the end of the day this caused significant stress and lost the hotel owner a 40,000 peso booking because Joan refused to be service orientated and help the customer with a simple bank account check. I read other reviews on here where guests have lost their money and now I understand why. My advice - go elsewhere.

Our first trip to siargao and this looked an obvious place to stay We planned on booking a number of tours over our 5 day stay but as soon as we arrived we loved the place so much we decided to hang out and relax around the resort. The restaurant at the beach front with infinity pool was awesome and so relaxing. We would have daily buffet breakfast and lunch there. We tried many dishes off the menu and every single one of them very high standard. The staff at poolside were incredible. Dinner we ate in the restaurant few times and very good as well Room is expensive, showing some signs of ageing but everything works , tv , coffee machine , good hot water . The improvements i would suggest are: 1. During the 5 days stay we never saw any managers or interaction with them 2. Toilets in public spaces do not have toilet seats. 3. When being shown to your room there should be better explanation of room , ac, tv, along with resort amenities. They just use housekeeping to drop off your bags n run. 4. Should you wish to have your room cleaned you must notify them the day BEfORE...... you pay big money n this is a budget hotel policy that they have. Overall reccommend this place, if you on a budget its not for you , prices are good for what you get but add in service charge and its not for the budget traveller. Great gardens and pathways cleaned always. Rooms: 5/5 | Service: 5/5 | Location: 5/5

The check-in process was not clear enough, and we had to ask follow-up questions. In the café, you have to go get the menu yourself and wait at least 10 minutes to get the staff's attention. There was no attention paid to customers. The soap provided was diluted in water, which is unacceptable. The hotel did not ask for a review at checkout, and the staff seemed unsure how to handle our request to provide feedback. The private pool was dirty and never properly maintained. Conclusion: I do not recommend this hotel, especially if you expect the normal high level of Filipino hospitality. The staff was unfriendly and the facilities were poorly managed.

Unfriendly staff: The check-in was not clear enough. We had to ask following up questions. You have to go by yourself to get the menu in the café and raise your hand for 10 minutes minimum so that they look at you. No attention to costumers. The soap is diluted in water... seriously Nobody asked for review at the checkout and when we asked how we can do it they started looking at each other. Dirty private pool,never taken care of. Conclusion: I do NOT recommend, especially if you ecpect the NORMAL kind Filipino treat.

Worst ever! Given that I was not planning to cancel or downgrade my Ocean View Premier Suite and only wanted to push back to a few days, this rest will not budge and will not reconsider given there's a plausible reason for and I have given enough notice. I ended up loosing all my money and they literally did not reply to emails for few days. However good a resort or hotel, this is an unacceptable DO NOT BOOK OR STAY in this resort!!!!! *CANCELLATION POLICY 1. Cancellation for all guaranteed reservations shall be subject to cancellation fees. 2. Cancellation shall be made in writing and received by our Reservations Officer. 3. Cancellation received within 31 days prior to arrival will incur the first 2 nights charge. 4. Cancellation received within 21 days prior to arrival will incur the first 4 nights charge. 5. Cancellation received within 14 days prior to arrival will incur the full period charge. 6. No refund will be made in reducing the number of rooms initially reserved, and on change of room type (downgraded rooms/villa). For shortening of stay, a full room charge shall be observed. 7. Failure to arrive at the Resort will be treated as a No-Show and no refund nor re-book will be given. If you have questions, please don't hesitate to contact us. Thank you and see you soon! :) Here to assist, Joan