Hotel Jenewein

Lovely hotel right at the end of the slope by the gondola. Very good staff, so friendly and very good food. Lovely spa facilities, nice spacious rooms. Stayed for a week in March and it was perfect. Great apres ski bar too! Large comfortable bar area with log fire.

My recent stay at Hotel Jenewein left much to be desired, particularly concerning the accommodation's capacity for three persons. Although the room was advertised to comfortably sleep three individuals, the quality of the third bed was severely lacking. Upon arrival, we found the third bed to be exceptionally uncomfortable. It was noticeably hard, making it nearly impossible to get a good night's sleep. Hoping to resolve the issue, we approached the reception staff for assistance. Unfortunately, our initial request was met with reluctance, and it was only after persistent inquiry to our rep that they reluctantly provided a thin throw in an attempt to improve the situation. Despite this makeshift solution, the discomfort persisted throughout our stay, significantly impacting our overall experience at Hotel Jenewein. As guests, we expect accommodations to meet the advertised standards of comfort, and regrettably, this was not the case during our visit. In addition to the bedding issue, we also found the response from the reception staff to be disappointing. Hospitality should encompass a willingness to address guest concerns promptly and effectively, yet our interactions fell short of this expectation. This is a long established family hotel - they could and should have asked other hotels to help source a mattress if they could not source one themselves. While Hotel Jenewein may have certain redeeming qualities, such as its convenient location, excellent food and friendly restaurant staff, the subpar sleeping arrangements and unsatisfactory customer service overshadowed any positive aspects of our stay. In conclusion, I cannot in good faith recommend Hotel Jenewein to fellow travelers, especially those in need of accommodations for three persons. Improvement in both bedding quality and guest service is essential for enhancing the overall guest experience.