Guest User
March 25, 2024
The positive First: Incredibly friendly reception, rarely greeted so courteously and nicely, really great. Very nice housekeeping team. Very nice, modern spa and sauna area. Great view from the rooms. Very tasty breakfast. Now the negative: We had booked the Alpenlove - Adult SPA Hotel, assuming it would be an adults-only hotel. Unfortunately, this rule apparently does not apply to the owner, who was there with 4 children at the time of our visit and lived in the room above us, you can imagine the background noise, luckily we were able to change rooms. The hotel is in need of renovation in all sorts of places; stains on the carpets, scratches on the wall, water dripping from the ceiling (small staircase on the fourth floor), wallpaper peeling off in the stairwell from the underground car park, mold in the shower. It's really a shame that more care is not taken here. At the entrance to the spa area there is a small, sharp, unmarked step on which my companion knocked her toenail in half, this step should be marked. Unfortunately, dinner was disappointing. The soup was oversalted several times, on other days it had no taste, and the vegetables were often overcooked. One evening we ordered a bottle of wine and noticed when we tasted it that it didn't meet our expectations, so we sent it back. An employee then started shouting at us in an unbelievable way, saying that it was a very good wine and that he would still charge us for it. Even though none of us wanted this wine, they tried to pour it for us several times, practically forced it on us, and in fact the bottle was back on the table every evening. We felt very uncomfortable; that had nothing to do with hospitality or professionalism.
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