Vital & Sporthotel Brixen

The accommodation boasts excellent wellness facilities, generous room sizes, and friendly service. Convenient location for skiing trips. Impressive breakfast buffet. Well-maintained, clean rooms with comfortable beds.

Very nice hotel: well-designed and clean rooms, high-quality facilities and equipment (spa and pool are great, very modern ski room, fitness room, games room). The dining room is a bit old-fashioned but comfortable. The breakfast is also high quality (varied and good). The bread is good and the meals are complemented with a nice cheese plate. However, two major weak points are: 1. The service: dealing with clients is a profession where smiling and attentiveness are the basis, which obviously not everyone has understood (the answer ‘I don't know’ is only acceptable if it is complemented with ‘let me enquire’, especially when it comes to getting back to your smartphone faster / you don't eat your food at the reception desk when customers are checking in). Service in the dining room should be accompanied by a smile and a desire to ensure guests' comfort, not just logistical efficiency... (you don't chase people away from a table and explain that you have to prepare it for the next day, but politely invite them to have a drink at the bar). Fortunately, 3-4 staff members raise the level significantly with their friendliness, but they are exceptions. 2. The quality of the dinners: meat and fish are inevitably overcooked or even dry and inedible (salmon on Thursday, and returning to point 1, to hear that there is nothing left in the kitchen to substitute is unacceptable). The desserts are almost non-existent and not very good. In short, perhaps conceivable in a canteen (and what's more), but not in a 4-star hotel. Too bad, because the final impression is very mixed. Last minute: to give the hotel management a chance to provide me with an explanation, I shared this review with them and asked for an explanation before publication. 2 months after I returned from my stay, I still haven't had a reply from them, proving that they don't care about progress. As the comments I made have already been mentioned in previous reviews, I leave it to you to draw the appropriate conclusions.