Westgate Smoky Mountain Resort & Spa

this place is so incredibly trash, despite what people tell you there are so many things wrong with it For starters: weight issues Often the slides have a weight limit for most of not all their slides, at first you might think "oh it's just unfortunate for overweight people" but no, even if your in really good shape, your still too heavy to ride a slide, not to mention the weight limits, the weight limits show just how poorly constructed these attractions are, the max weight limit is typically around 180 to 280 meaning even if your nowhere near the limit, one extra person can ruin it all for you Weather: All the images you see in photos are lies, complete lies it's always raining, or there's always scattered thunderstorms that close down the parks for hours and sometimes indefinitely Finally: They charge you SO MUCH MONEY for a singular purchase it's actually insane, me and a family member went down to one of their cafe's to get something as minimal as 2 food items, and two drinks. They charged a total of 40.00$ for it. Room amenities: The wifi is poor, very poor, you will often find yourself having to struggle to find a good spot for wifi, hell, data is better than wife and even then the data is not that great either Overall? Don't come here, it is a WASTE of both money Time And overall mental health

The resort itself was very spacious,beautiful and extremely well maintained. The general layout was also top class.However the overall service was very poor.After spending a considerable amount of money to stay at this resort there was no cleaning service offered in the rooms and no breakfast on offer with one's stay.Although it's worth staying at this place for a few days management definitely needs to improve,especially in the 2 areas listed above

I was seriously worried about staying here after reading the reviews; I even had backup places in mind. But, it was really nice! I would not hesitate to stay again as well as I would reccomend it to friends. Not why so many complaints on the following: 1. parking--plenty of it 2. Push for timeshare presentation--a little annoying when you first check in, but the man took the hint very fast that I was not going to be signing up and let it go. 3. Waterpark is for kids--well it has to be for someone. If I had kids with me that were under 10, they would have loved it. It was clean, uncrowded and looked like lots of fun for their age. 4. Staff is rude--Not in the least, in fact they were extremely pleasant and friendly. Very responsive when you text for anything. 5. They don't tell you about the Gatlinburg Trolley--They told me about it on a couple occasions without being prompted. Best parts: -Views are breathtaking, especially the higher you go -Staff is nice and responsive -Villas are very roomy, including with very large bathroom -Waterpark, pools and mini golf are very nice -Location of property is perfect -Everything clean and well maintained -Can park in town for free at other Westgate property Need improvement -One bedrooms are really dark; only one window in the whole unit in the bedroom, not even one in living room. And, that one window faces out to exterior hallway so you can't open curtains without people seeing in. Had to have all the lights on even in the day. Not sure how that can be improved...but this is why I could not give five stars. -Check in took forever. Put more staff on and figure out how to shorten the process so each person isn't checking in for 20 minutes. -A few more activities would have been nice; but loved the trivia. Maybe bring a moonshine tasting to the property -Don't have the staff drag you over to timeshare area as soon as done with check-in. Let people see the property a bit. Have some events (food, wine, prizes) that entice people to lobby or presentation center where you can hit on them then.