Microtel Inn & Suites by Wyndham Gatlinburg

Clean but no frills

Our room had messages written on the bathroom mirror that could be seen when it steamed up. There was dried puke in the corner of the bathroom and down the side of the tub. I went to front desk asked them to clean my bathroom again while i was out and about to return and it was tided up but both was still there!

The location was great within walking distance to a lot of attractions. We didn’t have to worry about paying for parking. Had an elevator or get up to the rooms. Breakfast was a grab and go would been better if more of a selection. Room was clean would have liked to have microwave in room. Air worked and heat, water in shower was hot. Hotel could use some updating.

Place was very clean. Price was exceptional. Staff were nice and courteous. Breakfast was provided. Located in the heart of downtown. Close walking proximity to attractions and restaurants. Would definitely consider staying there again.

Everything in our room was dirty! The bathtub, toilet and towels all stained. Hair in the bathtub. Bed clothing stained. Not a pleasant stay at all! Room is also very small. Our concerns were not addressed by the staff. Totally disregarded and blowed off.

Great Location, comfy bed, hot shower, friendly housekeeper, good parking. Great place to stay to walk all over. Nice little breakfast, good coffee. Fresh towels daily . Yes could use a little renovations, updates in rooms etc but for the location the price and the amount of time your in your room it’s perfect and was clean..

Don’t want give much info except I will newer stay there. Like I say I won’t recommend anybody stay there

I checked in to my room on the night of Sunday Sept 8th and after unloading into the hotel, I had went out to town I usually check my hotel room for cleanliness ( bugs, etc ) the night i arrive but I didn't until the next morning n around 8:30 I immediately noticed a syringe upon the top of the closet I immediately went to the front desk and a young man was working, on his phone with ear buds in, he wouldn't acknowledge me so I spoke up a bit and explained the situation to him, to which he told me that housekeeping would clean it. This was  before 9am, I returned at about 12 and noticed this still hasn't been resolved, the syringe was still there. I went to speak with him again and no one was around, I even waited around 45-60 minutes to speak to someone and the only worker around was a housekeeper who didn't speak English. In the mean time I called and spoke to the Seveier county health department because I didn't really know what else to do.  They were helpful but didn't have much in their power to do. I finally spoke to the young man again and he told me around 1 that housekeeping was about to get to it. Then around 4 I had gotten back, the room was clean, spotless, except the needle had still been left there. I went and spoke to the front desk worker now on the clock and she immediately took action and removed this syringe ( that had some type of fluid in it) from the room. She gave me an email to speak with the general manager (who won't be in for days) I received a response from the general manager, but nothing of substance. It's essentially a generic " Sorry you had this experience" response. Doubt they even read the email all the way through. Apologies for a "misunderstanding". There was no misunderstanding. There was a syringe in my hotel room and no one would do anything about it for like 8 hours. So, no I wouldn't recommend this hotel for anyone visiting Gatlinburg. It seems really nice and clean, and truly I don't blame them for a guest leaving a syringe in the room, it's just the lack of customer care and no urgency to fix the problem that's the issue here

We have stayed here numerous times without any problems. During this stay our toilets wouldn’t flush and the hairdryer was inoperative. To top that we had ants in the floor on our 2nd day.