Brookside Resort by FairBridge

Brookside Resort by FairBridge Reviews

Brookside Resort by FairBridge

463 East Pkwy, Gatlinburg, Tennessee, 37738View Hotel Details
Brookside Resort by FairBridge
Brookside Resort by FairBridgeBrookside Resort by FairBridgeBrookside Resort by FairBridge
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Brookside Resort by FairBridge Guest Reviews

4/5
Very Good
105 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(105)
Positive reviews(4)
Negative reviews(1)
Guest User
Standard King Room
Stayed in Sep 2024
Travel with friends
1 review
1.5/5
Posted on Oct 29, 2024
This was our fourth stay at Brookside Lodge and it will definitely be our last! Our previous stays were fine but this time it was disgraceful. The pillows were like lumpy stuffed bags of stale bread loaves, and impossible to sleep on. The requested replacement ones were just as bad, and we had to borrow two decent pillows from our friends who were camping nearby. Now for the sheets. They have certainly long passed their use-by dates. Flimsy, pilling and the elastic on the fitted sheet was totally destroyed. Consequently this bottom sheet migrated into the middle of the bed exposing the mattress protector which is what we found ourselves laying on come morning. One hates to think of the body fluids lurking in this. This bed over our 4 nights was just pulled up each morning by the service person without bothering to attend to the crumpled bottom sheet. As a result we had to make our bed ourselves each night. Next issue is that we were given two tiny bottles of shampoo to last two women over 4 nights. Now this is downright mean. The coffee machine was never cleaned during our stay either, although they did allow us replacement coffee sachets, so very obvious that we were using it. Lastly the overall state of the motel section of the establishment is dreadful, run down, seedy, extremely dark and should be bulldozed. So very disappointing. I would avoid Brookside Lodge at all costs.
Guest User
Standard King Room
Stayed in May 2024
Couples
1 review
3.5/5
Posted on Jun 24, 2024
Nice place. A little walk to the center of town.
Guest User
Standard Two Double Room
Stayed in Oct 2022
Travel with friends
2 review
4.2/5
Very Good
Posted on Nov 8, 2022
Location was awesome. Rooms could have been cleaned better.
Guest User
Standard King Room
Stayed in Oct 2024
Business travelers
9 review
3.0/5
Posted on Nov 23, 2024
If you want a motel, it's best not to go there
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ELLA_WANGBY
Deluxe Two Queen Room
Stayed in Apr 2023
Couples
6 review
5.0/5
Outstanding
Posted on May 22, 2023
Hotel price is good! It is relatively close to Davidson College, 5-10 minutes by car. You need to talk to the front desk about cleaning the room. There is a grocery store next to the hotel, and there is also a Vietnamese rice noodle shop nearby.
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