Hilton Vacation Club Bent Creek Golf Village Gatlinburg

Horrible Experience at Hilton Bent Creek Resort - Avoid at All Costs! I rarely leave reviews, but after the nightmare we experienced at Hilton Bent Creek Resort, I feel compelled to share. We originally booked a hotel in Washington DC for September 2024, but had to cancel and rebook at Bent Creek in Gatlinburg, TN, due to space limitations for our family of 5. We had a 1-bedroom suite booked, as we’ve done many times before, with our two small children and baby sleeping on the couch and in a pack-n-play. The rebooking agent was aware of this and knew our reason for canceling DC, so we felt confident everything would go smoothly. However, when we arrived at the resort after a 5-hour drive, we were told at check-in that they couldn’t accommodate us. The staff rudely informed me that my family of 5 was too large for the room, which supposedly violated fire code laws. They offered no empathy for the situation—no acknowledgment of the fact that we had driven hours to get there and now had nowhere to stay. To make matters worse, the manager suggested splitting up my family into two rooms across the resort, and when I asked if they would want to be separated from their family during vacation, the response was indifferent. The only other option they gave us was an apartment-style room across town for just one night, with no clear plan for the following days. As a Hilton owner, I was appalled by how unhelpful and rude the staff were. The marketing team onsite made an attempt to help, but it was a poor effort that didn’t begin to make things right. Thankfully, we were able to find another resort that welcomed our family with open arms, providing a 1-bedroom suite without hesitation and even offering a pack-n-play for the baby. If you're considering Hilton ownership, this is your sign to run the other way. The customer service here is abysmal. If you're still interested in becoming a Hilton owner, I’d be happy to sell you my package. Save yourself the hassle, and look elsewhere for your vacation stays.

Cabin is a must.

Great Space for a Family of 2 Adults and 2 Kiddos. Enjoyed the pool, basketball court, and playground. It was just a short drive into Gatlinburg, far enough away for quiet, but close enough to all the action. Plus, who doesn't love traveling and having a washer and dryer? Location and amenities fit perfectly for our weekend in Gatlinburg for Travel Basketball.

10/10 would recommend Great staff. Easy check-in. Overall solid experience

Quiet and safe. Nice indoor pool. Well kept. A little far from trails and from Pigeon Forge and Gatlinburg.