SureStay Plus Hotel by Best Western Gatlinburg
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All properties in Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg
218 Ski Mountain Rd, Gatlinburg, Tennessee, 37738, United States
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We Price Match
Highlights
Delicious breakfast
Free parking
Lots to doAmenities
Private parkingFree
24-hour front desk
Wake-up call
Wi-Fi in public areas
Skiing
Hiking
Restaurant
Smoking area
All amenities
Property Description
The SureStay Plus Hotel by Best Western Gatlinburg features views of the West Prong Little Pigeon River. The property is located walking from Downtown Gatlinburg and popular attractions such as Ober Gatlinburg and The Great Smokey Mountain National Park.
Each rooms has a shared balcony, flat-screen TV, microwave, refrigerator and a coffee maker are also provided. Every room is fitted with a private bathroom and has a hairdryer.
A daily housekeeping service is provided, we have a 24-hour front desk, free parking, vending machines and an ATM machine are on-site for our guest’s convenience.
The Great Smoky Mountain National Park is just 0.5 miles away, Cherokee is 20 miles, Knoxville is 28 miles, the nearest airport is McGhee Tyson Airport which is 42 miles from SureStay Plus by Best Western Gatlinburg.
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7.4/10
Cleanliness7.4
Amenities7.4
Location7.4
Service7.4
All 105 reviews
Surroundings
Landmarks: Gatlinburg Trail Trailhead
(210m)
Landmarks: 7D Dark Ride Adventure
(550m)
Landmarks: Hollywood Star Cars Museum
(560m)
Landmarks: St. Mary's Catholic Church
(560m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
6
King Suite with River View and Balcony
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
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4
King Room with River View and Balcony
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
5
Two Queen Room with River View and Balcony
2 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
5
Two Queen Suite with River View and Balcony
2 Queen bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
5
Mobility Accessible King Room with Balcony and Bathtub
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
8
Mobility Accessible King Suite with Balcony and Bathtub
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Towels
Check Availability
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Guest Reviews
7.4/10
105 reviews
- Cleanliness7.4
- Amenities7.4
- Location7.4
- Service7.4
Average for similar properties in Gatlinburg
Review summary
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Location: Frequently praised as convenient, with proximity to the city center, river views, and ease of walking to downtown.(based on 2 reviews)
Zhangjunyan
June 25, 2025
The bed sheets in the room were not changed. I asked the front desk for new bed sheets and quilt covers. As a result, there were big cockroaches moving freely in the room, and there were small bugs on the bed. It was really unbearable to stay there and I asked to check out. The hotel said it was just bugs, not cockroaches, and the room would not be refunded. Ctrip also negotiated to no avail. I lost more than 700 room fees as a lesson. The big picture is too disgusting, so I won't upload it.
Original TextTranslation provided by Google
HSU Huiling
October 17, 2023
The hotel is located by the river in a quiet area. It only takes a few minutes to walk to the city center, saving you the trouble of driving and parking while shopping. As soon as we entered the door, we found that the toilet and sink were blocked. We immediately contacted the front desk, but they immediately sent us tools to deal with it ourselves. We were given another room after insisting on changing rooms or leaving the hotel. Without this unpleasant experience, this would be a nice place to stay! Breakfast is also delicious!
Original TextTranslation provided by Google
Guest User
August 27, 2023
The room is large and clean. The lobby is a bit small. The accommodation is cost-effective when traveling.
Original TextTranslation provided by Google
YnrJason
April 2, 2023
Right on the ***** so it’s close to everything. Staff was ok. Place was pretty crowded
Services & Amenities
Most popular business facilities
Private parking
Free
24-hour front desk
Wake-up call
Wi-Fi in public areas
Skiing
Off-site
Hiking
Off-site
Restaurant
Smoking area
Business center
Fax/copying service
Additional charge
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation needed.
Private parking
Free
Business Services
Fax/copying service
Additional charge
Business center
Front Desk Services
24-hour front desk
Luggage storage
Wake-up call
Languages Spoken
English
Food & Drink
Lobby bar
Public Areas
Smoking area
Elevator
Vending machines
Health & Wellness
Hiking
Off-site
Skiing
Off-site
Accessibility
Braille signs
Pool hoist available
Accessible rooms available
Stair-free main entrance
Safety & Security
First aid kit
Smoke detector
CCTV in public areas
Fire extinguisher
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Renovated: 2017
- Number of Rooms: 52
The SureStay Plus Hotel by Best Western Gatlinburg features views of the West Prong Little Pigeon River. The property is located walking from Downtown Gatlinburg and popular attractions such as Ober Gatlinburg and The Great Smokey Mountain National Park.
Each rooms has a shared balcony, flat-screen TV, microwave, refrigerator and a coffee maker are also provided. Every room is fitted with a private bathroom and has a hairdryer.
A daily housekeeping service is provided, we have a 24-hour front desk, free parking, vending machines and an ATM machine are on-site for our guest’s convenience.
The Great Smoky Mountain National Park is just 0.5 miles away, Cherokee is 20 miles, Knoxville is 28 miles, the nearest airport is McGhee Tyson Airport which is 42 miles from SureStay Plus by Best Western Gatlinburg.