Hilton Garden Inn Gatlinburg
Select date
-
Select date
1 night
1 room, 2 adults, 0 children
All properties in Gatlinburg

Hilton Garden Inn Gatlinburg

635 River Rd, Gatlinburg, Tennessee, 37738, United States
Show on map
We Price Match
hotel overview picture
Highlights
Pets welcome
Free parking
Lots to do
Amenities
Indoor swimming pool
Gym
Public parkingFree
24-hour front desk
Luggage storage
Bar
Restaurant
Conference room
All amenities
Property Description
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Our tastefully-appointed guest rooms feature modern convenience suited to the savvy business traveler, along with a great location and recreational amenities to please the leisure guests. Spacious guestrooms boast a long list of guest amenities, generous work surfaces, luxurious bedding and complimentary high-speed internet access. For your convenience, wireless HSIA is available in public areas throughout the hotel. Our guests have full use of our many amenities including: *Heated indoor saltwater pool and outdoor saltwater whirlpool *A well-equipped Fitness Center *Courtyard *Jogging paths and golf are nearby, as well as many restaurants and retail shops. Relax in our Great American Grill, and American bistro-style restaurant-offering breakfast and dinner daily. The Hilton Garden Inn Gatlinburg offers 1700 square feet of flexible meeting rooms with state-of-the-art audio visual equipment, a fully-equipped Business Center, creative catering services, and a professional staff to anticipate your needs and flawlessly execute your successful business conference, training seminar, reception, or gala social event. Nestled at the foot of the Smoky Mountains, the Hilton Garden Inn Gatlinburg is conveniently located on River Road where you can relax and enjoy the sounds of Leconte Creek. The Hilton Garden Inn Gatlinburg is close to all the nearby attractions which are available by taking the trolley that stops right outside our doors or simply take a stroll down the parkway. After all, you are in the Smoky Mountains where local hiking is the best attraction of all! The attraction is only natural here in the Smokies! Whether business, vacation, or weekend getaway brings you to Gatlinburg, our courteous hotel staff looks forward to welcoming you to our new home. List of Local Attractions Aquarium of the Smokies Wax Museum Wonder Works Dollywood Golfing Hiking Ober Gatlinburg Aerial Tram Shopping The Hilton Garden Inn Gatlinburg hotel has access to the Gatlinburg Trolley route, which will pick you up right outside our doors. Come and explore what Gatlinburg has to offer. This mountain hideaway offers a relaxing retreat experience. The new Hilton Garden Inn Gatlinburg boasts 118 spacious deluxe rooms and cozy fireplace accommodations waiting just for you. ****100 Percent Smoke Free Hotel**** *****Everything. Right where you need it.*****
Show more
8.8/10
Very Good
Cleanliness8.8
Amenities8.7
Location8.8
Service8.8
All 99 reviews
Surroundings
Landmarks: Ole Smoky Distillery "The Holler"
(220m)
Landmarks: 7D Dark Ride Adventure
(220m)
Landmarks: Hollywood Star Cars Museum
(250m)
Landmarks: Sugarlands Distilling Company
(300m)
View on map

Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Mobility Hearing Accessible Two Queen Suite with Roll in Shower
7

Mobility Hearing Accessible Two Queen Suite with Roll in Shower

2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Mountain view
Room Details
Check Availability
King Room with Whirlpool and Fireplace and Balcony
5

King Room with Whirlpool and Fireplace and Balcony

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Mountain view
Room Details
Check Availability
Mobility Hearing Accessible King Suite with Whirlpool Tub
6

Mobility Hearing Accessible King Suite with Whirlpool Tub

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
One Bedroom King Suite with Whirlpool
8

One Bedroom King Suite with Whirlpool

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
Mobility Hearing Accessible Junior Queen Suite with Roll in Shower
7

Mobility Hearing Accessible Junior Queen Suite with Roll in Shower

1 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Mountain view
Room Details
Check Availability
Two Queen Room
5

Two Queen Room

2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
Junior Two Queen Suite with Balcony
7

Junior Two Queen Suite with Balcony

2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
King Room with Fireplace
3

King Room with Fireplace

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
Junior King Suite with Balcony
5

Junior King Suite with Balcony

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Mountain view
Room Details
Check Availability
Mobility Hearing Accessible One Bedroom Two Queen Suite with Tub
7

Mobility Hearing Accessible One Bedroom Two Queen Suite with Tub

2 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Mobility Hearing Accessible Junior Queen Suite with Tub
7

Mobility Hearing Accessible Junior Queen Suite with Tub

1 Queen bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
King Room
5

King Room

1 King bed
Has window
Free wired Internet
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Room Details
Check Availability
Hide Room Types

Guest Reviews

8.8/10
Very Good
99 reviews
  • Cleanliness8.8
  • Amenities8.7
  • Location8.8
  • Service8.8
Average for similar properties in Gatlinburg
Most Mentioned
Review summary
Powered by AI
Location: The hotel is situated in a prime area with easy access to dining, shopping, and main attractions, making it convenient for guests to explore the surrounding area without needing a car.(based on 1 review)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 15, 2024
The location is excellent, and it is easy to go out for meals and shopping. But the room is old, the air conditioner is too noisy, there is no night light, and the bathroom is simple, like an old residential area. The breakfast is very simple and there is no choice. Disappointed 😟
Original TextTranslation provided by Google
J‍e‍f‍f‍ ‍K
July 12, 2025
Have stayed at the Hilton a couple times due to their room and hotel cleanliness vs others in Gatlinburg. Still rate them the highest in that category. Unfortunately, during this trip there were some issues. 1). A kid got sick in the pool the day we were to arrive. They had to drain and refill the entire pool which took them several days. Afterwards, the heater clearly was not on as it was an ice bath the final two days and could not be used. They did offer the nearby Hampton Inn pool to us instead. 2) Near the elevator shaft there was a consistent smell of natural gas. Clearly a leak somewhere, although they said the fire department was already out. Did not feel incredibly safe smelling natural gas every time we entered and exited the hotel.
3‍1‍6‍A‍D‍3‍1‍6
June 25, 2025
Booked a room online for 3 nights (weeknights) then noticed in small print on hotel page they now charge $15/night for parking. Total bill would have been over $600 for the three nights. Reached out to management via email. No response. Cancelled reservation. Been staying here since hotel opened. Stayed during pandemic when many people were not traveling. Last time we stayed rooms were getting long in tooth, hot tub in room did not work properly. 1. This hotel is not near a major airport. 2. This hotel is not in a major city. 3. This hotel does not provide any transportation. If losing our business is worth $45 (parking for 3 nights) then so be it. We do not need to be nickle and dimed just stay in Gatlinburg. These long time guests will not be back. A lost sale can never be regained.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 29, 2025
On our morning of check out we went to the breakfast buffet at 7:30am. I came down to Norma (older lady with purple hair) talking badly to another employee about my mom and aunt. I heard this as I walked toward my mom and aunt. As I was walking to my family Norma stopped me aggressively and said you can't walk here. I need your name before you can sit down. I gave them my last name and she said "oh you're with them.." I said yes that's my mom. Pretty sure Norma realized I heard her talking badly about my mom. After speaking with my family I was told there was an "issue" and that I needed to speak with them about the billing. I asked a nice hispanic girl what was wrong and she told me that Norma said we needed to pay before eating. I said we were told that it was added to our room, but if it wasn't that's OK and we could just have it added now since we were checking out. No big deal. Well, Norma came over and very rudely handed me a bill and told me that I needed to pay before I ate. I said ok can this be added to my room instead of me paying with cash or card. She said "that's not my job. You need to go to the front desk and deal with it there." I asked her why she was acting like that and why she said we had to "deal with it" at the desk because it came off very rude and not hospitable. I didn't understand why we were being treated like we were an inconvenience for her. My interaction with her was less than 30 seconds and she was nasty the whole time. It felt very uncomfortable and she made my family feel very unwelcome. I had never felt this way my prior stays, but Norma was not someone I saw my previous stays either, so I'm not sure if there was different management those times. We also saw Norma treating two other families the same way. It was only after I asked Norma for her name that she changed her tune with the other patrons that began sitting for breakfast. Everyone else at the hotel, during our stay, was great. I hate that this negative interaction with Norma resulted in me feeling that a review of this caliber was warranted. I really enjoy your hotel, but I have to say we will not be staying here again. If Norma can't be hospitable to guests then maybe she shouldn't be working in hospitality. We all have bad days. I get that, but she went out of her way to be rude and I'm embarrassed and so upset that my mother and aunt were put through this. All they told Norma was that she might want to speak to me once I came down since the reservation was in my name and they didn't want to tell her the wrong information since I was the one who checked us in 3 days ago. She made them feel extremely uncomfortable to the point they took cash out of their purses to give to her because she was making such a big deal about them eating. Please do something about this. This is not how business should be run and is not how paying guests should be treated. Thank you.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 19, 2025
We selected top floor for a quiet nights rest after a 7 hour drive. Screaming kids until midnight … Called front desk and no help…we’ll move you to another room! REALLY? Hilton’s signature saying is customer satisfaction, “we Will make it right or money returned”! When I mentioned that, the front desk staff person hung up on me! Never had this type of Customer Service ever! Good Luck with any issues here! AND …. Outside fire pit didn’t work…. AND. Room fireplace didn’t work.. AND … Lobby fireplace didn’t work!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
June 5, 2025
$15 parking fee a night! Been staying here 12 years and never paid to park! Never! Not another Hilton Hotel in Gatlinburg or Pigeon Forge charge to park..this is "INSANE"...I pay $2k to stay a week and now this...their parking lot is huge...WHY?
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 30, 2025
My husband and I stayed at the hotel for 2 nights. Try to check in during the evening. The night manager, Kevin. Is and outstanding individual. He welcomes you with superb southern hospitality. Also Curtis. The maintenance supervisor is excellent. However, halley at the front desk. Is another issue. To be resolved with corporate. No happy hour. The bar tender is outstanding.
M‍o‍i‍r‍a
April 20, 2025
Excellent location. Clean and comfortable.

Services & Amenities

Indoor swimming pool
Gym
Bar
Restaurant
Conference room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available Off-site parking. Reservation not needed.
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: 16:00–01:00 the next day
Check-out: 00:00–11:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total price. For details, please contact the hotel.

Breakfast
StyleA la carte
AgeFee
Adult
Contact property
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: US$150.00 (approx. PHP 8,726.21) per pet per stay

Service Animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 21 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2009
  • Number of Rooms: 108
The Hilton Garden Inn Gatlinburg is conveniently located on River Road, at the base of the Smoky Mountains, only 30 minutes from Knoxville's McGhee Tyson Airport (TYS). Our hotel offers the natural attraction of the mountains and sounds of the nearby creeks. Come visit higher ground at our Hilton Garden Inn Gatlinburg. We are proud to be the very first hotel in the state of Tennessee to pursue our LEED (Leadership in Energy and Environmental Design) Certification, with many 'green' features including a chemical-free saltwater pool and hot tub, pervious hand-laid brick parking lot, in-room recycling and much more. Our tastefully-appointed guest rooms feature modern convenience suited to the savvy business traveler, along with a great location and recreational amenities to please the leisure guests. Spacious guestrooms boast a long list of guest amenities, generous work surfaces, luxurious bedding and complimentary high-speed internet access. For your convenience, wireless HSIA is available in public areas throughout the hotel. Our guests have full use of our many amenities including: *Heated indoor saltwater pool and outdoor saltwater whirlpool *A well-equipped Fitness Center *Courtyard *Jogging paths and golf are nearby, as well as many restaurants and retail shops. Relax in our Great American Grill, and American bistro-style restaurant-offering breakfast and dinner daily. The Hilton Garden Inn Gatlinburg offers 1700 square feet of flexible meeting rooms with state-of-the-art audio visual equipment, a fully-equipped Business Center, creative catering services, and a professional staff to anticipate your needs and flawlessly execute your successful business conference, training seminar, reception, or gala social event. Nestled at the foot of the Smoky Mountains, the Hilton Garden Inn Gatlinburg is conveniently located on River Road where you can relax and enjoy the sounds of Leconte Creek. The Hilton Garden Inn Gatlinburg is close to all the nearby attractions which are available by taking the trolley that stops right outside our doors or simply take a stroll down the parkway. After all, you are in the Smoky Mountains where local hiking is the best attraction of all! The attraction is only natural here in the Smokies! Whether business, vacation, or weekend getaway brings you to Gatlinburg, our courteous hotel staff looks forward to welcoming you to our new home. List of Local Attractions Aquarium of the Smokies Wax Museum Wonder Works Dollywood Golfing Hiking Ober Gatlinburg Aerial Tram Shopping The Hilton Garden Inn Gatlinburg hotel has access to the Gatlinburg Trolley route, which will pick you up right outside our doors. Come and explore what Gatlinburg has to offer. This mountain hideaway offers a relaxing retreat experience. The new Hilton Garden Inn Gatlinburg boasts 118 spacious deluxe rooms and cozy fireplace accommodations waiting just for you. ****100 Percent Smoke Free Hotel**** *****Everything. Right where you need it.*****

Frequently Asked Questions

What is the cancellation policy for Hilton Garden Inn Gatlinburg?

The cancellation policy for Hilton Garden Inn Gatlinburg varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Hilton Garden Inn Gatlinburg?

Standard check-in time at Hilton Garden Inn Gatlinburg is 16:00-01:00 and check-out time is 11:00.

Can I bring my pet inside the Hilton Garden Inn Gatlinburg?

Pets are allowed on request at Hilton Garden Inn Gatlinburg. Charges may be applicable.

About This Property

Average Price FromPHP16946
Hotel Star Rating3