Courtyard Hotels in Gatlinburg

This is a very old hotel so don't expect luxury. The Rooms were large with great large glass windows and doors that open to a balcony to sit outside. The rooms were clean and the A/C was ICE COLD the way I like it. The hot water for the shower was was great and hot. Our room was 210 and the best in my opinion we had lots of trees off our balcony so the birds ate bread right in front of us. The pool was a very fun pool that was two levels opened until 11PM. The putt putt was free. The Breakfast buffet was $8.95 and was abundant in choice and delicious, The location was great and convenient to walk everywhere. Grocery Store was across the way. I booked this 4 hours before I showed up and got the room for $51.00 Taxes are high state and resort taxes so beware. Oh and one last thing Parking was FREE great deal in itself because parking in this town is expensive. This hotel is located two buildings down from the Gatlinburg Covention Center.

Nice Hotel, located on right place in Gatlinburg. We stayed for 3 night here when we visited smoky Mountains. It was comfortable stay. All tourist locations are nearby. They have free parking and breakfast was ok.

So first off let me say that this hotel is still an ok place to stay. I would however also say that by charging 300+ a night for a room you have certain expectations, and those were not met this trip. From the outside, the hotel was lovely as always. The lobby seemed clean but had a few minor issues, and the furniture seemed like it could use a refresh. So my initial impression was favorable. We got to the room and at first glance, things seemed ok, but when you started looking around that's when the issues started. First, the chair had a fabric piping that was half torn off. The carpet seemed to be really worn in spots and could have used a cleaning. The shower had a patch job that looked like someone with no experience slapped calk around the edge of the shower and the drain; it was seriously an eyesore. Then when my daughter went to take a bath she told us it looked like something black was on the walls. Sure enough, there was something black on the wall. I am no mold expert, but it appeared to be black mold although I have no way of confirming that. Then we went to look at the beds before we got in and one bed had a blood spot on the mattress cover that lined up perfectly with the mattress itself so I know that no one even attempted to clean it; all they did was slap a clean fitted sheet on the bed. The mattresses on the beds are so bad that my wife and I woke up with sore backs every morning; I never used to have a problem with their beds in the past so I can only assume that the mattresses are in need of replacing. Also on the balcony when the HVAC unit is running it sounds like you are sitting next to a jet engine. I have stayed at this hotel at least 5 times in the past and do not remember the HVAC being so loud on the balcony. Also, they claim to be short-staffed on housekeeping so they only offer room cleanings once every 3 days during your stay. That means if you need towels, toilet paper, or the trash taken out you have to call them which is not great for what you are paying for this room; I can see every other day, but seriously every 3 days is ridiculous! The hot tub had tiles missing and water was leaking through the opening of the backer board which I cannot imagine is good for the hot tub. Also on all 4 nights of our stay, it looked like the hot tub got cleaned 1 time. When you are charging 300-500 a night for a ”standard room” depending on the time of year you have expectations that things will be taken care of, and that your room will be clean and well-kept. I used to pay 150-200 a night for this hotel and the hotel was immaculate, so clearly someone is taking the money and not reinvesting in the property. I stay here to escape the bad experiences that I've had at other Gatlinburg hotels, and that used to work until this trip. I really hope they reinvest in this property and gut all the rooms to do a complete makeover because otherwise there is no way this hotel is worth the price they are charging current

I really wanted to love this place. The location is perfect to quickly get to the attractions in Gatlinburg without fighting traffic and the views are incredible. The food from vista grille is surprisingly delicious for hotel food and the welcome cookie was so good. The front desk staff and restaurant staff are the best. So polite and friendly each and every time. But this place is busy. It is a convention center and there was an event every day during our stay. There is not ample parking to accommodate a packed hotel during peak season and daily events. Allowing guests to park in the fire lane seems like a major safety issue. The rooms are a decent size however, the beds are not great unless you like sleeping on a worn out extra firm mattress. The rooms also need a deep cleaning. I understand that there is a quick turnover between guests but these rooms haven’t had a good cleaning in years. There was hair left behind from a previous guest in the bathroom and years of dust behind the couch. For almost $300/night, I expected more.

The service was great! After checking in Ginger sent a text to ask if everything was good with the room. We had a light out in the bathroom and it was fixed the next morning. The only other thing is the water pressure was low and the heat didn't shut off after it got to the temperature we had it set on it just ran all night and it was so hot even when we turned it all the way down. We couldn't sleep it was so hot! We just cut it off at night and we stayed comfortable all night. Other than that it was a fare stay.

Okay there’s a bit to talk about here. Mostly good! Cons: If you are a bit of a clean nut - this place isn’t for you. The one *major* thing that bothered me was the bedding. There wasn’t a mattress cover between the sheet and the mattress and I just kept thinking about everyone who laid there before me. The carpet was in need of a steam because if you walked barefoot it made your feet turn black. I wore my flip flops the whole time. The room smelled a bit like smoke and we ended up going to get an air freshener. We did also have turn down service but they only did our bathroom and didn’t make our bed. Very funny lol but we weren’t too upset. I think the place just needs to be renovated/a deep clean and it would be perfect. I was in room 266. Also, the breakfast isn’t eggs and bacon etc. It’s biscuits and gravy which in my opinion was not the tastiest and simple things like cereal and bagels. It’s great in a pinch. Pros: That river balcony is everything. It’s such a soothing sound and you see bears almost every day. We saw 3 bears during our stay. I would come back just for that! There are two pools which are often never used. There is one that seems to be for adults which I had to myself one afternoon. The walk to town is about a mile one way - which after hiking the smokies all day is the last thing you want to do but it’s nice to be out of the crowds. Amazing breakfast and bbq spot across the street. The staff were so nice and helpful. Overall - happy with the experience but I am someone who is picky about sanitation and that’s why I docked the star. You get what you pay for. If you don’t mind an older spot that needs some love, this is a perfect place.

It's not in the center of the town, it's about ten minutes' walk to the center block, and the surrounding area is slightly deserted. But the town is not large, and the hotel is not far from the center, so the price is reasonable.

The hotel is located by the quiet river, just a few minutes walk to the city center, saving the trouble of shopping and driving. As soon as I entered the door, I found that the toilet and sink were not connected to 𣈱, and immediately contacted the front desk, but immediately sent us tools to let us deal with 😓 after insisting on changing rooms or leaving the hotel, I gave another room to live in. If there is no unpleasant experience, this is a good place! Breakfast is also delicious!

I checked in to my room on the night of Sunday Sept 8th and after unloading into the hotel, I had went out to town I usually check my hotel room for cleanliness ( bugs, etc ) the night i arrive but I didn't until the next morning n around 8:30 I immediately noticed a syringe upon the top of the closet I immediately went to the front desk and a young man was working, on his phone with ear buds in, he wouldn't acknowledge me so I spoke up a bit and explained the situation to him, to which he told me that housekeeping would clean it. This was  before 9am, I returned at about 12 and noticed this still hasn't been resolved, the syringe was still there. I went to speak with him again and no one was around, I even waited around 45-60 minutes to speak to someone and the only worker around was a housekeeper who didn't speak English. In the mean time I called and spoke to the Seveier county health department because I didn't really know what else to do.  They were helpful but didn't have much in their power to do. I finally spoke to the young man again and he told me around 1 that housekeeping was about to get to it. Then around 4 I had gotten back, the room was clean, spotless, except the needle had still been left there. I went and spoke to the front desk worker now on the clock and she immediately took action and removed this syringe ( that had some type of fluid in it) from the room. She gave me an email to speak with the general manager (who won't be in for days) I received a response from the general manager, but nothing of substance. It's essentially a generic ” Sorry you had this experience” response. Doubt they even read the email all the way through. Apologies for a ”misunderstanding”. There was no misunderstanding. There was a syringe in my hotel room and no one would do anything about it for like 8 hours. So, no I wouldn't recommend this hotel for anyone visiting Gatlinburg. It seems really nice and clean, and truly I don't blame them for a guest leaving a syringe in the room, it's just the lack of customer care and no urgency to fix the problem that's the issue here