Best Western Gastonia

The location is praised for its proximity to various restaurants and the highway. Guests appreciate the friendly and helpful staff, ensuring a pleasant stay.

I wish negative stars was a thing. The room smells like a public bathroom. There's a hole in the comforter that looks like a cigarette burn mark. Had a cockroach flying around. The bed was sunken in. You name it there was a problem. Spoke to the front desk said the hotel was sold out and nothing they could do to move me and to basically live with it. I have been an owner of a best western previously and this is a piss pour job of a hotel to be in the best western portfolio. I had higher expectations. I would like to request a refund on my stay. I spoke to who I believed to be the manager on site and told me to contact a third party so I left the premises. The matter was not resolved and was refused by the same manager for a refund and would not honor the refund.

My wife, aged mother-in-law and I stayed here for six nights as IRMA evacuees from Florida. Georgia was booked when I made my reservations and this location was about the best I could get on short notice. I was on the phone for over a half-hour with the Best Western reservationist and she was extremely helpful. I'll start with the good points: The location was a solid 5 with great access to the highway (I-85), restaurants (including three within 100-150 feet from the front door), and shopping. The location was a quick 20-30 minutes from downtown Charlotte sites. The staff was a solid 5 - everybody was very helpful at all levels. When I needed an extra night's stay it couldn't have been easier. Breakfast was very good with hot and cold choices. The only nit here was that they could have offered non-pork meat choices more often (they had an extra bin for it). Coffee in the lobby 24/7, including decaf, was a definite plus - never had to make any in the room. Room and beds were comfortable but furniture was a little old (a nitpick). Where both the room and the facility fall short was lack of true handicap accessibility. My mother-in-law is wheelchair-bound and the bathroom door in the room was only 2 foot wide - VERY DIFFICULT. Close down the hall was a handicap access restroom with a very wide door but NO BARS or RAILS. This would fail ADA requirements. Bottom line, if you don't need handicap access then this facility would approach a 5 but my average rating is 4.2.