Tru by Hilton Gastonia

We had a great experience at this hotel. It’s only 2 years old, so the rooms and public areas are in excellent condition. I’m going to make this as detailed as possible since they are still building their reviews. Location: We were in town for a baseball tournament, and this hotel was easy to find off the highway and had several great restaurants (dine in and fast food) within a 5-15 minute drive. It was very convenient. Check in/out & customer service: Check in was easy as was check out. Less than 5 minutes both times. But I want to talk about the customer service for a second. First, we came in late from a baseball game (10:30-11) and realized our ice packs we’d been using to keep our water and snacks cool would not be able to refreeze in rooms as the mini fridges just had fridge capacity, no freezer. So I asked a lady at the front desk if there was any way and place we could refreeze our packs so we could reuse them tomorrow. She was so sweet and allowed our whole party to stick them in the freezer in the staff break room. That was such a blessing when we were out in 90+ degree weather the next day. Then the next morning as we checked out on our way to the games, we asked about bottled water from their stock at the counter. The smart water was pretty pricey, but the lady at the desk (different from last night) said, wait here’s a gift from us. And it was a bag with 2 bottles of water (we each got one). Now, they weren’t cold, but that didn’t matter as we had cups of ice and a cooler with ice that we could pour it in. Again, such a blessing. Room: We had a 2 queen room. We both thought the beds were supremely comfortable. There was plenty of room to set bags and suitcases and clothes. Hooks on different walls which was very helpful. The bathroom was large and had great light. There is shampoo/conditioner/ body wash in the shower. I will say our only 2 complaints are probably in this field… and they aren’t major enough to keep us from recommending or coming back here. The water pressure needs to be increased. As someone with long thick hair… water pressure can determine how long I have to stay under the water to rinse stuff out. My shower was pretty long cause it took awhile to rinse stuff out. But the hot water lasted and was great! The second minor issue was the towels could stand to be softened. They felt like exfoliating cloths when drying off with them. But again, minor issue. Breakfast: Breakfast was great. Small buffet but plenty of options (sausage, eggs, oatmeal, yogurt for parfaits, cereal, bread offerings… and a pancake maker that made the cutest little pancakes). It was same thing as day before according to another in our team that had come down a day early. But still good. Miscellaneous: they do have adjoining rooms… and the handicap room is large (one of our teams grandparents stayed in one and found it spacious and accommodating. So that’s about it. Definitely try this hotel out… we lived it and would come back if in the ar

Pleasant

I am a coffee drinker and I was delighted to see they provided fresh coffee all day long. Also I enjoyed the cold water bottle refiller

Very easy check in. We had a small issue and they took care of it right away. Love this place!!

Enjoyed our stay

Great place to stay