The Romanos, a Luxury Collection Resort, Costa Navarino

Great place, stuff, location and rooms. Together with Westin next door it's likely the 2 of top 5 hotels in Greece. Staff is out of this world as are the amenities. Romanos is a bit less kids focuses than Westin and a bit more couples focused, but the restaurants and bars are great. Super highly recommended.

This was our second stay at The Romanos and once again it did not disappoint. check in was welcoming and smooth. The room ( infinity pool room ) was very clean, well equipped and friendly housekeepers. The views of the sea and golf course were amazing and it was pleasantly quiet. The pool staff were very friendly and pool areas are well organised. Fantastic choice of high quality restaurants with excellent food and service. It was our son’s birthday whilst we were there and the guest experience team were very helpful in booking a restaurant and arranging a birthday cake prior to us arriving. On his birthday he received a lovely surprise set up in our room ! Special thank you to Alexandra Lebet ( Concierge ) who was very friendly and helpful arranging restaurants and with general information. A beautiful hotel, fantastic staff, amazing food and we will definitely be returning !

I was here with my family for a week's long holiday at the beginning of July. The resort is great, with several pools, a very nice beach, and the common areas look like a garden. My room was spacious with a nice view and close to the beach. The beds were very comfortable and the infinity pool was a very good solution during the hot weather. The beach is also very nice, with plenty of sunbeds. The resort was full, but it was not felt at all in the common areas, on the beach, or in the restaurants. Perhaps only the pools saw more people. We visited several restaurants, all of them were great with the exception of the buffet at Morias which was not worth it. Restaurant prices were reasonable for what was on offer. We also visited a few bars, they have live music (very good lineup) on some of the days. I want to specifically mention the excellent service at every level in the resort. From the people at the reception, through housekeeping, the waiters at the restaurants to the people from the beach bar.

A great resort. We have visited a few time and it is better every time. The service is excellent, the room spacious, the breakfast top notch and the pools beaches and entertainment and food options fantastic. Highly recommended. I had an incident though that almost ruined my experience and i want to share it for feedback. My 3 year old kid has type 1 diabetes and we needed to keep some of his medication/insulin frozen and the room's fridge does not have a freezer. So i went at the the bar / restaurant and they were very willing to keep then frozen for us - but as they would open at 6pm the following day and i might not had access in the morning the suggested i ask reception so i would have access at all time. At reception the young man was a complete A..HOLE who didnt want to help. After spending 5 mins on the phone to somenone he said: "Its the hotel policy to not accept any medicines for safekeeping" and suggested i keep them in the fridge in the room. When I replied that it has no freezer - he shrugged his shoulders and said "well there is nothing I can do" continuing "we dont have freezers at the reception" and his only concern was for us to go away and leave him alone as he didnt want to help. I was furious at these responses so I asked my wife to deal with this as i would have been very rood, and after she explained that it wasnt medicine the other people in the reception suggested that they could send a freezer in the room - which was done. I was furious - as this was not a hospitality request such as i want out of season strawberries - but a request for help at a human level for the health of my child. A request that every single taverna, gas station or random person in the street would help with. The level of indifference and luck of empathy as a human that this manager exhibited should ban this person for life from any profession that requires empathy let alone hospitality. It really almost ruined the entire experience and the hard work his other coworkers put in. I also tried to share this with hotel and they sent a 20 year old from guest relations to yes me off - they couldnt care less is the feeling i got.

We stayed for 4 nights and it was just amazing. the facilities , the restaurants and the staff were all super ! our guest relation lady Katerina Giata was super attentive and went above and beyond to make sure we are having the best time, from assisting with any requests to recommendations etc...she even helped find our little one's lost backpack ! we will definitely go back and ask for Katerina if she is around !

We stayed at Romanos for 10 nights in June. The balcony room with seaview was spacious with all facilites and good housekeeping and we were delighted with that. The staff were all excellent, especially the buggy drivers and waiters. The pools were very good, especially the Eleon pool for adults only. However we were disappointed with the food. On half board, we had a choice of 7 restaurants. The Lebanese, Greek and Seafood restaurants had basic HB set menus that were poor and not up to 5 star standard. The Italian and buffet restaurants were quite good but the Italian was so popular you had to book several days in advance. We were also disappointed that the hotel allowed a 4 day corporate event to take place in peak season. This meant that the hotel was overrun by several hundred British women noisily celebrating their sales success. All the pools were closed except the Eleon which was then filled with children. Several restaurants were closed and all guests were seriously inconvenienced. We should have been warned when booking. The beach was not special with no prettiness or scenic views to it. It had coarse gritty sand and a steep slope into the water. The waves were quite strong during our stay. Most Marriotts and 5 star hotels have a weekly managers cocktail party for guests to meet each other and the management but not the Romanos. Also 5 star hotels usually offer a free cocktail before dinner but not the Romanos. Overall we have stayed at many Marriotts and 5 star hotels but we will not be returning to this one. We recommend avoiding the Half Board option.