Tru by Hilton Traverse City

This one breaks my heart, because all they had to do was simply verify verify VERIFY that the room was clean! That’s it! That’s all!! I think you know where I’m going with this review, right? Here we go…. I booked this hotel at the last minute, since we found out at the last minute that we needed a place to stay for my significant other’s family reunion. We had already been up since 6 AM that morning and had drove roughly 6 hours that day all the way from Chicago. We were just finishing our family reunion and needless to say we were just wanted to get to our hotel and just go to sleep. So we arrive at the hotel and I was greeted by Brooklyn. I had read the reviews prior to arrival to the hotel. All the reviews that I read where that everyone seemed nice, but the hotel could use some serious help in the cleanliness department. So I walk up to the front desk and as I’m checking in, I say, without even hesitating “ I need for the room to be clean. No dirty countertops or sheets, no excess hair, none of that stuff. I just need for the room to be clean.” Brooklyn replied, “ all of our rooms are inspected and checked.” Given how assured and confident he sounded, I went ahead and went to the room once he gave me my key. Upon walking into the room, I am mediately notice hair on the floor. I next approach the bed and lift up the duvet. That’s where I noticed strands of hair throughout the bed. Angry and grossed out, I am mediately marched downstairs, approached Brooklyn, requested to cancel my reservation and demanded i get a refund. What absolutely perplexed me was the shear hubris that Brooklyn display to me earlier. He was so sure of himself that the room is so clean and yet it was absolutely filthy!! it was just as I said earlier about one of the hotels that I spoke to after this particular hotel grossed me out: the guest service in most hotels has absolutely gone downhill as of late. In fact, stay tuned for another review that I have coming up. In the meantime, we will add the Tru by Hilton in Traverse City to the list of unrecommended hotels to stay at at this time.

The building itself was clean along with our king room. BUT, the king mattress and pillows were absolutely terrible!! The mattress was lumpy. Nothing to the pillows. We spent two long nights! Free breakfast was from 6:00 to 9:00. Went down by 8:30 and there was not much left to choose from. I have only written one other review (2 yrs ago). I’m not a complainer. Will probably never stay at a Tru again.

I stayed here as an in-between place to see a few lighthouses. It is located by several restaurants (fast food and sit-down chains), stores like Kohl's, and a Meijer. The breakfast had choices, and the coffee was always available (not in the room, which I prefer, but it was easy to get to and take it back up to my room). Great place for a night's rest - quiet, clean, and no hassles.

Staff was excellent property was clean and had everything you needed.

Excellent stay with great customer service. Fitness Center was well-maintained.