Baymont by Wyndham Traverse City

Kattia Moreno a day ago on Google 1/5 Vacation ❘ Family Bad service, despotic staff, the rooms are small, dark and smelly , poor distribution of space. We stayed one night and received terrible treatment from the lady of front desk worker, since we arrived ( July 12 , 6:30 pm ) , she was despotic and spoiled without any greeting , not even a Hi , not even she made any eye contact during registration, then the same in a second interaction with me later and finally at night when I went down to request some sheets since the sofa bed mattress had a red stain that looked like blood, she looked at me with contempt and without saying anything, she continued doing what she was doing and organizing her towels, giving me her back , I had to ask her if she had heard me? and she replied that there was but she was finishing doing her things, she just ignored me , I asked for another person to help me and a man named Paul came out to whom I requested the sheets and complained about the attitude of his colleague, and I asked that my complaint be official and reported to the manager, to which he told me that the next morning he would do it and the manager would speak with me, it never happened, the next morning the same worker was at the front desk with another one just like her, still without greeting and in a despotic manner. I don't know if the treatment is like that with all the guests or just with us. Also the hotel is expensive ( 323 dollars per night!!!! ) for the bad service it provides, we were three and I made sure to have a sofa bed for my son, which came with only a blanket and a mini pillow, so I had to go down twice to ask for a pillow and then to ask for sheets, the mattress had red stains that looked like blood. The door to the room barely opens onto the sinks and when someone opens it you can clearly see guest brushing their teeth or showering face without any privacy, our room being in front of the elevator, which is even worst if we opened the door we could see all the people from the elevator , and they can see us watching our face or brushing teeth . I had another reservation for next August 1, and definitely I Canceled it right after I leave this hotel . I used Baymont at NY couple of years ago and it was not too bad . This one in Traverse city is horrible with horrible staff . Avoid it if you can .

I was a little concerned when I first looked at the reviews online. I booked the room and was pleasantly surprised by what the hotel looked like and the friendliest staff. The hotel was very clean, as were the rooms. It is a little outdated but has a welcoming atmosphere. It was a good experience. I would recommend people to give this hotel a try. I know I'll be back.

First let me start out buy saying that the staff there was friendly. The front desk agent was helpful and if she didn't know the answer she would get it from another worker. The check in time was fast and easy. next was the room. I expect some hair in the rooms when i go to a hotel but when i say there was none i mean I couldn't find any. the beds were perfect. you could tell that the room was just freshly painted and it looked good. The breakfast was better then most hotels had lots of choices. the pool and hot tub were very relaxing.

"The staff was incredibly friendly and efficient, and the room was CLEAN!! Very comfortable. Breakfast was good for a hotel breakfast. They had a lot to choose from. The hot tub and pool were busy so we didn't stay down there long. I will definitely stay again.

our whole stay was a pleasent stay. was there for a birthday party love the pool and hot tub staff was friendly. The breakfast was a pleasent surprise with all of the different choices. love that you employee different cultures. I will be staying there again in the future