WorldMark Bear Lake

If I could give Zero stars or Less than Terrible - I would!!! We drove to this property through the worst snow storm of the season, and upon arrival we were told that our reservation had been changed from a 4 night stay (which was already paid for) to an overnight stay because their reservation system only showed a 1 night stay. When I showed them my reservation and re-confirmation received 2 days earlier, I was told a timeshare owner "must have" decided to use the condo the same time we had reserved, so our reservation "must have gotten kicked out" without any kind of warning or communication to us or our booking agency. That's such poor business practice and customer service!! The family checking in after us experienced the same thing!! This property doesn't care about customer service, they only care about their bottom line and their timeshare customers!!! When asked what they were going to do to fix the situation, they offered to relocate us back down the canyon to a single hotel room for my entire family (not a condo) which was also a two-hour drive in the storm, for the rest of our stay. I was unwilling to risk my life, or the lives of my family driving up and down that canyon in a winter storm and because of that, I was called unreasonable, and told "these things happen - and it is what it is". My husband and other family members had to get a hotel room for the night in Logan because driving up the canyon at night in the storm was too treacherous - especially with not having a place to stay for more than overnight as that was their offered options - to stay 1 night, take a 1 room condo for our entire family to stay in, stacked on top of each other, or drive back down the canyon and stay in Logan. That was all they were willing to do for us. It was pathetic, and they continued to point fingers and blame other parties for their problem!!! No - the property is the problem. If everyone but the property has our reservation correct - there is more than a "glitch" in the system, esp if it happened to me and the family checking in after me!! It's not like there are other options for lodging around there, and in the middle of a snow storm - turning paid customers away is not only terrible customer service, it's truly dangerous!!! Additionally, they have terrible company ethics if willing to do that to anyone!! I hope no one they turned away was hurt or injured by their negligence! I will never stay with this property again and I hope the gentleman that was checking in after me feels the same!! WorldMark should not be allowed to rent their properties out to online sites if they are pulling reservations from paying customers and not saying a word, and then turning us away once we get there! They obviously do not understand the meaning of having a paid "Reservation"! I would strongly encourage *******, Vrbo, Extra Holidays, AirBb, Travelocity and any other property rental site to cancel partnerships with WorldMark if this is how they treat their vac

I booked a honeymoon through Extra Holidays for my daughter and her husband. Due to bad weather, they couldn't make the trip through the canyon. I called the hotel (WorldMark Bear Lake) that night to let them know they weren't coming and they told me I had to go through Extra Holidays to change dates. The phone number on the Extra Holidays website is not in service, and the number that one tells you to call is the same (complete runaround). I've been emailing them, but just going in circles. Never use Extra Holidays to book a trip...complete scam. It's also sad that the hotel, which I'm assuming received the money from Extra Holidays won't do anything for us. All I want is for the newlyweds to have a honeymoon.

Comfy Weekend Away Had a quick girls trip with my SIL since I had to do some work in the area. Made a fun weekend out of it. Loved the two bedroom unit with fireplace and full kitchen. It was clean and easy to get to as well as convent to everything in the area. The staff was wonderful. Fresh cookies upon arrival and technical help from maintenance was lightening fast and so friendly and helpful with no inconvenience at all. They even accommodated an additional hour for checkout for us. Will absolutely stay here again!